Problema con tarjeta de débito [Mod Translation - Debit Card Issue]

JuanCamilo5 · Dec 16, 2019

Mi problema es que he querido comprar una promoción del "Game pass ultimate" y al momento de ingresar mi tarjeta de débito "MasterCard" no me deja, me dice que me contacte con el banco aún teniendo el dinero suficiente para comprar la oferta, también
me sale que los datos son incorrectos aún estando correctamente. Tampoco me deja ingresar a la cuenta como forma de pago"rápida".

[Mod Translation - My problem is that I wanted to buy a promotion of the "Game pass ultimate" and at the time of entering my debit card "MasterCard" does not leave me, it tells me to contact the bank even having enough
money to buy the offer, also I get that the data is incorrect even when it is correctly. Nor does he let me into the account as a "quick" form of payment.]

:)

XBF Eladio M

Hey Juan

Thank you for taking the time to post this on the Xbox Forums. We understand that you are experiencing difficulties with being able to complete a purchase on your account.

If you haven't already I would strongly encourage attempting to
remove your card and re-add it back onto your account, or use an alternate payment instrument to complete your purchase.

If you are still experiencing the same error code when doing this, or are unable to use a different payment instrument, I would instead recommend you to
Contact Xbox Customer Support as they may be able to provide some additional insight as to what could be the cause of not being able to use your card for purchases.

I hope this is of some use to you.

l Arisu Loup l

Como ya te dijo Alpha Soulneed, el saldo vencido solo puede pagarse con tarjeta de crédito/débito

[Translation - As Alpha Soulneed told you, the past due balance can only be paid by credit / debit card]

white knight ax

Buenas noches no deberías tener problemas con tarjetas de regalo. Recomendable tarjeta de regalos de xbox.

[Translation - Good night you shouldn't have problems with gift CARDS. Recommended Xbox Gift Card.]

Cristhian EduardoLop

Ya agregue 2 tarjetas de débito para efectuar el pago y me las rechazó

[Translation - I already added 2 debit cards to make the payment and It rejected them]

Pain130798

Intenta llamar al banco a preguntar que paso con tu tarjeta, o si es débito y tal vez no puedes usarla más para pagar por Internet

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[Mod Translation - Try calling the bank to ask what happened with your card, or if it is a debit and maybe you can not use it anymore to pay online]

Problema con tarjeta de débito [Mod Translation - Debit Card Issue]