problema com cobrança!!! (Billing problem!!!)

cristianosilveira2 · Jan 5, 2019

mais alguem alem de mim cancelou a brança automátia e continuou vindo? cancelei a live e não uso des de novembro e mesmo assim veio na fatura do cartão! e pior que como ja passou um mes e só fui perceber quando veio na fatura, não aparece a
opção de cancelar, NÃO EXISTE um suporte on line na microsoft que algum atendente fale com voce em tempo real, É UMA VERGONHA uma empresa desse tamanho fazer isso! quero meu dinheiro devolta já!!!! ja tinha cancelado essa porcaria!

Someone else besides me canceled the automatic and continued coming? Cancelled the live and do not use November and yet came on the invoice of the card! And worse than as already passed a month and only I was noticing when it came on the invoice, does not
appear the option to cancel, there is no online support at Microsoft that some attendant talk to you in real time, it's a shame a company that size do that! I want my money back already!!!! Had already cancelled this (Mod Removed - Profanity)!

:)

XBF Nestor S

Hey Cristiano thanks for keeping us informed on the progress of the issue.

We suggest signing into the
Microsoft Account, going to the
Payment and Billing tab, selecting the Payment options and removing the payment instrument to avoid further charges. Give it a shot and let us know how it goes!

cristianosilveira2

não tem esta opção, o meu seria xbox 360 https://support.xbox.com/pt-BR/contact-us#1. e mesmo assim nem mesmo no one existe essas opções, caro amigo, não existe um link direto que resolva este tipo de problema? ja vi que vou ficar no prejuizo, nao acessei
a live um dia se quer. deve ter como ver no sistema de voces como NÃO USEI A LIVE POR QUE NÃO TENHO MAIS XBOX, e mesmo assim continua a cobrança. ja desativei a cobrança automatica ha algum tempo atras e veio denovo... agora desativei denovo, nao duvido que
venha denovo, e até quando isso?

Translate-Do not have this option, my would be Xbox 360 https://support.xbox.com/pt-BR/contact-us#1. And even so not even in one there are these options, dear friend, there is a direct link that solves this type of problem? I've seen that I'm going
to be in harm's life, I haven't accessed live one day if you want. Should have as see in the system of you as I have not used LIVE because I have no more XBOX, and still continue to charge. I've deactivated the automatic charging some time ago and came again...
now I deactivate again, I don't doubt that comes again, and even when that?

cristianosilveira2

talvez você tenha mandado o link errado, teria que ser do brasil, porem não encontrei nenhum que funcione.

Translate-Maybe you sent the wrong link, it would have to be from Brazil, but did not find any that works.

cristianosilveira2

obrigado pela atençao amigo, mas entrar em contato onde e com quem? qual o link? pelo suporte da live , conta, pagamento e cobrança, sou redirecionado sem muitas opções funcionais. onde encontro ajuda para resolver meu problema? o ultimo pagamento da
[Mod Removed - Personal Information] da xbox live foi descontado automatico, porem eu ja havia cancelado o desconto automatico, tanto que se quer usei a live nesse tempo. ja faz um mes, só percebi por que veio em meu cartão agora a conta. poderia
me passar um link de alguem que resolva isso?

[Translation - Thanks for the friendly attention, but contact where and with whom? What link? By live support, account, payment and billing, I am redirected without many functional options. Where do I find help to solve my problem? The last payment
of the Xbox Live [Mod Removed - Personal Information] was discounted automatical, but I had already canceled the automatic discount, so much so that if you want to use live at that time. It's been a month, I just realized why it came on my card now the account.
Could you pass me a link to someone who solves it? ]

XBF Brad A

Hello Cristiano,

Sorry for the issue you are having. Being you are unable to utilize the refund page, we suggest you request a call back.

When you go to
Contact Us to get it to request a callback follow these steps:

Step 1 ----select Xbox One
Step 2 ----select see more options then subscription changes
Step 3-----select show contact options
Step 4 ----select request a call from support

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

Hope this helps.

Thanks,

Brad

Xbox Forum Team

problema com cobrança!!! (Billing problem!!!)