Problema com assinatura

Hi there,

Thank you for reaching out to us. We responded to your other thread, we recommend posting your issue only once. This thread will be locked.

Hey there NatanFelipe14.

Sorry to hear about the EA Access Subscription troubles. Just to check, are you able to test a different payment method to see if there's any change? Be sure the region of your account matches your physical locale as well. Cross-region accounts aren't supported
and may cause subscription troubles like this.

Não consigo jogar gta 5 online diz que problema com assinatura. Não estou entendendo, já tenho o console a muitos anos e só agora aparece esse erro.

Então você precisa entrar na conta da microsoft e verificar a assinatura atual que possui. Talvez se o problema persistir, entre em contato com o suporte, pois eles podem ver as coisas muito melhores.

For English People: Then you have to go into Microsoft account and look at the current subscription you have, Maybe if the problem persist's contact support as they can see thing's much better.

Hi Luan,

Thanks for reaching out. We see you have issue with a subscription. The auto renew was most likely on for the subscription. This is why it charged you automatically.
When cancelling a subscription, you need to turn off the auto renew first. Once that is off, then a subscription can be cancelled. Here is a guide to
turn off recurring charge.

Thanks,

Brad

Boa tarde Leandro,

Para cancelar sua assinatura terá que recuperar seu email vinculado a sua conta.

Entre em contato com o suporte e explique o problema para que possam lhe ajudar.

Contate o suporte clicando aqui.