Problema al conectar mando [Translation - Problem connecting control]

Hi Arman,

Thanks for reaching out to us in the forums with this issue. When it comes to the BT capability of the Xbox One wireless controller, it is not supported for all devices. Bluetooth is supported on PCs, tablets, laptops, and Samsung Gear VR. If your
device is unable to recognize the controller via Bluetooth connection, then it may be incompatible for pairing.

Connect and troubleshoot Bluetooth on your Xbox One Wireless Controller


I hope this information helps out!

puede que se deba a que no es compatible

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[Mod Translation - It may be because it is not compatible ]

Sí. En vista de que tu problema no fue resuelto puedes hacer eso, pero antes Asegurarte de que tienes el firmware más reciente para tu mando y tus auriculares. Además puedes intentar conectar los mandos Xbox en otro computador y si funcionan correctamente
ya es problema del sistema de tu computador, deberás actualizarlo para que sea compatible.

Por otra parte como sugerencia, lo recomendable para estas conexiones son los dispositivos inalámbricos, ya que las conexiones Xbox inalámbricas permiten conectar ocho Mandos inalámbricos Xbox a la vez o cuatro mandos con Auriculares de Xbox. Si los mandos
tienen Auriculares estéreo Xbox, solo se pueden conectar dos a la vez.

Yes. Since your problem was not solved, you can do that, but first make sure you have the latest firmware for your command and your headphones.
You can also try to connect the Xbox controls on another computer and if they work correctly it is a problem with your computer system, you must update it to be compatible.

On the other hand as a suggestion, the recommended for these connections are wireless devices, since wireless Xbox connections allow you to connect eight Xbox Wireless Commands at the same time or four commands with
Xbox Headset. If the controls have Xbox Stereo Headset, only two can be connected at the same time.

hola, pudiste resolverlo? Hoy me llegó una consola que compré xbox one s y tengo el mismo problema, desde que la prendí por primera vez no se pudo conectar al wifi 5ghz y solamente pude al 2.4ghz

[Translation - hello, could you solve it? Today a console came to me that I bought xbox one s and I have the same problem, since I turned it on for the first time it could not connect to the 5ghz wifi and I could only connect to the 2.4ghz]

no te podrias conectar al live ni descargar desde la store

[Translation- You could not connect to live or download from the store]