Problem z zaległością Xbox Live Gold[Translation-Xbox Live Gold backlog issue]

Hello Fellow gamer,

Thanks for reaching out to the forums. We understand you are having issues with a payment option. If your phone payment is being rejected, you will need to

change your payment option. If you owe a past due subscription, paying that will clear the payment options to make other purchases.

Thanks,

Brad

Hello Felippe,

Thanks for coming to the forums. We understand you are trying to renew your Xbox live subscription. Unfortunately, if a subscription is past due, you are unable to use the Microsoft/Xbox currency to pay it. You will need another valid form of payment like
a credit/debit card paypal or mobile carrier. You can try and request a call from support to see if they are able to assist you.

When you go to Contact Us, follow these steps to request a call from support:

• Step 1 ----click on Contact us
  
• Step 2 ----under what you having trouble with select Subscriptions & billing
  
• Step 3-----under what is the issue I can't redeem a code then hit next
  
  Step 4 ----scroll down to select request a call
  

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



Hope this helps.



Thanks,

Brad

Thanks, i contacted with the support and they helped me in 5 minutes. Everything is fine.

Hola, usted debe comprar el Xbox Live Gold https://www.xbox.com/live/gold

[Translation - Hi, you should buy the Xbox Live Gold]

si la otra cuenta tiene xbox live gold activa

[Translation: If the other account has live xbox live gold]