Problem z zaległą spłatą. (The Problem with the unpaid payment. )

DamjanXB · Oct 31, 2018

Niedawno przed skończeniem się subskrypcji live gold anulowałem ją aby nie została pobrana opłata w następnym miesiącu.

Subskrypcja się skończyła. Dostałem powiadomienie, że "nie można pobrać środków z konta" (Lub coś podobnego) i została dodana na konto "zaległa spłata". I teraz pytanie - Czy da się to gdzieś anulować? Nie widziałem nigdzie takiej opcji.

oraz czy jeżeli nawet ureguluje spłatę np. za 3 miesiące to nadal zapłace tyle samo i dostane normalną subskrypcje czy będę musiał płacić zaległą spłatę + subskrypcje.

Translate-I recently canceled my subscription before finishing to live gold so I didn't get the next month's fee.

Your subscription is over. I received a notification that "could not download funds from account " (or something similar) and was added to the account "overdue repayment ". And now the question-is it possible to cancel it somewhere? I haven't seen
this option anywhere.

And if even settle repayment, eg. For 3 months it will still pay the same and get a normal subscription if I have to pay an outstanding repayment + subscriptions.

:)

Mister Maka · Oct 31, 2018

unpaid problem

Hey there FP Fabia 62.

When you try to clear up the payment issue, do you get a particular error message? Make sure you're using a valid payment method and the region of your account matches your physical locale and billing information.

FP Fabia 62 · Oct 31, 2018

unpaid problem

Hello

I have an unpaid subscription payment following the expiration of my old blue card

So

I added the news and when I click on the option paid now to pay the

unpaid it does not work and this for 2 weeks, so I no longer have access

to xbox live in my account

cordially

XBF Nestor S · Oct 31, 2018

Hey Damjan thanks for taking the time to bring this issue to us!

Short answer yes bud, go onto the Microsoft account
Payment and billing section and make sure in the
Order history its completely turned off. Give it a shot and let us know if we can further assist in this or any other issue or inquiry!

DamjanXB · Oct 31, 2018

I do not fully understand. I canceled my subscription before it finished. After entering the "Order history " the only thing I have is a red inscription with an information about payment problem, although I canceled my subscription previously

XBF Leslie D · Nov 2, 2018

Hi there,

It seems to be that you cancelled your subscription already and it's asking about a past due payment. Since this is something you seem to be confused about in regards to the billing process I would suggest to contact Live Support either request a callback
or chat with an agent.

They should be able to further assist as here in the forums we don't have tools to further assist with the billing issue.

The best way to reach Live Support would be here: https://support.xbox.com/contact-us#0

It's going to ask if you want help from the virtual agent select
no thanks,pick the category(Games)and just pick a contact method
(request a call from support or Chat is faster).

Hope this helps a bit more.

XBF Leslie D

Hi there,

It seems to be that you cancelled your subscription already and it's asking about a past due payment. Since this is something you seem to be confused about in regards to the billing process I would suggest to contact Live Support either request a callback
or chat with an agent.

They should be able to further assist as here in the forums we don't have tools to further assist with the billing issue.

The best way to reach Live Support would be here: https://support.xbox.com/contact-us#0

It's going to ask if you want help from the virtual agent select
no thanks,pick the category(Games)and just pick a contact method
(request a call from support or Chat is faster).

Hope this helps a bit more.

DamjanXB

I do not fully understand. I canceled my subscription before it finished. After entering the "Order history " the only thing I have is a red inscription with an information about payment problem, although I canceled my subscription previously

XBF Nestor S

Hey Damjan thanks for taking the time to bring this issue to us!

Short answer yes bud, go onto the Microsoft account
Payment and billing section and make sure in the
Order history its completely turned off. Give it a shot and let us know if we can further assist in this or any other issue or inquiry!

Mister Maka

Hey there FP Fabia 62.

When you try to clear up the payment issue, do you get a particular error message? Make sure you're using a valid payment method and the region of your account matches your physical locale and billing information.

XBF Diego M

Hi n3ron22,

As our Xbox Ambassador has mentioned, you would need to pay a past due balance before you can cancel the subscription. This is because you did not cancel or turn off the auto renewal for the subscription before the subscription renewed and no payment was
taken for the renewal, therefore suspending the subscription after more time went by without the subscription being paid for or canceled in time before renewal.

We cannot provide you any more information over the forums since we do not assist with billing issues here due to the lack of tools, so I recommend contacting Xbox Customer support in your region for more assistance.

Log into https://support.xbox.com/

Scroll down, Click Contact Us

Step 1: Click choose a Category- Xbox One,
Step 2 : Ask Us a Question - See other options which will ask you to Pick a Topic
Step 3: Pick a Topic - I recommend Payment & Billing for best results & then Show Contact Options

Click Request a Call from Support

This will help schedule a call back from Customer Support.

Problem z zaległą spłatą. (The Problem with the unpaid payment. )