Problem z subskrybcją[Problem with subscription]

Maciek Bańka · May 12, 2020

Witam mam problem z subskrybcją "Xbox Game Pass Ultimate" ponieważ mam na koncie Microsoft że zaległe oraz środki na moim koncie bankowym zostały zamroźone nie wiem co zrobić. Postępowałem z instrukcjami ze strony
Microsoft lecz to nie pomogło. Bardzo chciał bym odzyskać pieniądze. "zakup"został zrobiony 01.05.20. Z góry Dziękuje.

[Translation - Hello, I have a problem with subscribing to "Xbox Game Pass Ultimate" because I have a Microsoft account that overdue and the funds on my bank account have been frozen I do not know what to do. I followed the instructions from Microsoft
but it did not help. I would love to get my money back. "purchase" was made on 01/05/20. Thank you in advance.]

:)

Maciek Bańka

i don't want to buy game pass i want my money back

SuBm1551N

Unfortunately, this would be the reason that you cannot purchase Xbox game pass at this time, I would recommend that you contact Xbox support for help on this matter. https://support.microsoft.com/en-gb/help/28808/microsoft-store-contact-support

XBF Diego M

Hi n3ron22,

As our Xbox Ambassador has mentioned, you would need to pay a past due balance before you can cancel the subscription. This is because you did not cancel or turn off the auto renewal for the subscription before the subscription renewed and no payment was
taken for the renewal, therefore suspending the subscription after more time went by without the subscription being paid for or canceled in time before renewal.

We cannot provide you any more information over the forums since we do not assist with billing issues here due to the lack of tools, so I recommend contacting Xbox Customer support in your region for more assistance.

Log into https://support.xbox.com/

Scroll down, Click Contact Us

Step 1: Click choose a Category- Xbox One,
Step 2 : Ask Us a Question - See other options which will ask you to Pick a Topic
Step 3: Pick a Topic - I recommend Payment & Billing for best results & then Show Contact Options

Click Request a Call from Support

This will help schedule a call back from Customer Support.

MRallamagoosa

Since you don't have the option to cancel, you are probably in a "past due payment" situation where you are required to pay what is considerd due before being able to apply changes to a Subscription.

You can find more info here (should be already the PL version):

https://support.xbox.com/pl-PL/billing/xbox-subscriptions/pay-past-due-balance-on-xbox-subscription

King DemonX

i have the same problen, any solution?

Problem z subskrybcją[Problem with subscription]