Problem z niezapłaconą subskrypcją [Mod Translation-Problem with unpaid subscription]

n3ron22 · Oct 29, 2019

Zakupiłem subskrypcję Xbox Game Pass i zapomniałem jej anulować po miesiącu, ponieważ chciałem jej używać tylko przez miesiąc, a teraz nie potrafie jej anulować, ponieważ nie widzę takiej opcji na stronie. Jedyną opcją jest zapłać, a ja chce ją anulować.

[Mod Translation-I bought an Xbox Game Pass subscription and forgot to cancel it after a month because I only wanted to use it for a month, and now I can't cancel it because I don't see this option on the site.
The only option is to pay and I want to cancel it.]

:)

XBF Diego M

Hi n3ron22,

As our Xbox Ambassador has mentioned, you would need to pay a past due balance before you can cancel the subscription. This is because you did not cancel or turn off the auto renewal for the subscription before the subscription renewed and no payment was
taken for the renewal, therefore suspending the subscription after more time went by without the subscription being paid for or canceled in time before renewal.

We cannot provide you any more information over the forums since we do not assist with billing issues here due to the lack of tools, so I recommend contacting Xbox Customer support in your region for more assistance.

Log into https://support.xbox.com/

Scroll down, Click Contact Us

Step 1: Click choose a Category- Xbox One,
Step 2 : Ask Us a Question - See other options which will ask you to Pick a Topic
Step 3: Pick a Topic - I recommend Payment & Billing for best results & then Show Contact Options

Click Request a Call from Support

This will help schedule a call back from Customer Support.

MRallamagoosa

Since you don't have the option to cancel, you are probably in a "past due payment" situation where you are required to pay what is considerd due before being able to apply changes to a Subscription.

You can find more info here (should be already the PL version):

https://support.xbox.com/pl-PL/billing/xbox-subscriptions/pay-past-due-balance-on-xbox-subscription

n3ron22

Tylko że ja nie chce za to płacić bo nie będe z tego korzystał, a po tym miesiącu który wykupiłem przestałem używać mojego xboxa.

[Mod Translation-Only I don't want to pay for it because I won't use it, and after the month I bought it I stopped using my xbox.]

dempup

Hi MagdaZwara.

Thank you for reaching out to the forum. Sorry to hear that you are having issues with your subscription. You have to reach out to
support.xbox.com to get the issue resolved.

Dziękujemy za skontaktowanie się z forum. Przykro nam, że masz problemy z subskrypcją. Aby rozwiązać problem, musisz skontaktować się z support.xbox.com.

XBF Brad A

Hello Felippe,

Thanks for coming to the forums. We understand you are trying to renew your Xbox live subscription. Unfortunately, if a subscription is past due, you are unable to use the Microsoft/Xbox currency to pay it. You will need another valid form of payment like
a credit/debit card paypal or mobile carrier. You can try and request a call from support to see if they are able to assist you.

When you go to Contact Us, follow these steps to request a call from support:

Step 1 ----click on Contact us
Step 2 ----under what you having trouble with select Subscriptions & billing
Step 3-----under what is the issue I can't redeem a code then hit next

Step 4 ----scroll down to select request a call

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

Hope this helps.

Thanks,

Brad

Problem z niezapłaconą subskrypcją [Mod Translation-Problem with unpaid subscription]