Problem z niezapłaconą subskrypcją [Mod Translation-Problem with unpaid subscription]

Hi n3ron22,

As our Xbox Ambassador has mentioned, you would need to pay a past due balance before you can cancel the subscription. This is because you did not cancel or turn off the auto renewal for the subscription before the subscription renewed and no payment was
taken for the renewal, therefore suspending the subscription after more time went by without the subscription being paid for or canceled in time before renewal.

We cannot provide you any more information over the forums since we do not assist with billing issues here due to the lack of tools, so I recommend contacting Xbox Customer support in your region for more assistance.

Log into https://support.xbox.com/

Scroll down, Click Contact Us

• Step 1: Click choose a Category- Xbox One,
  
• Step 2 : Ask Us a Question - See other options which will ask you to Pick a Topic
  
• Step 3: Pick a Topic - I recommend Payment & Billing for best results & then Show Contact Options
  
  Click Request a Call from Support
  

This will help schedule a call back from Customer Support.

Since you don't have the option to cancel, you are probably in a "past due payment" situation where you are required to pay what is considerd due before being able to apply changes to a Subscription.

You can find more info here (should be already the PL version):

https://support.xbox.com/pl-PL/billing/xbox-subscriptions/pay-past-due-balance-on-xbox-subscription

Tylko że ja nie chce za to płacić bo nie będe z tego korzystał, a po tym miesiącu który wykupiłem przestałem używać mojego xboxa.

[Mod Translation-Only I don't want to pay for it because I won't use it, and after the month I bought it I stopped using my xbox.]

Hi MagdaZwara.

Thank you for reaching out to the forum. Sorry to hear that you are having issues with your subscription. You have to reach out to
support.xbox.com to get the issue resolved.

Dziękujemy za skontaktowanie się z forum. Przykro nam, że masz problemy z subskrypcją. Aby rozwiązać problem, musisz skontaktować się z support.xbox.com.

Hello Felippe,

Thanks for coming to the forums. We understand you are trying to renew your Xbox live subscription. Unfortunately, if a subscription is past due, you are unable to use the Microsoft/Xbox currency to pay it. You will need another valid form of payment like
a credit/debit card paypal or mobile carrier. You can try and request a call from support to see if they are able to assist you.

When you go to Contact Us, follow these steps to request a call from support:

• Step 1 ----click on Contact us
  
• Step 2 ----under what you having trouble with select Subscriptions & billing
  
• Step 3-----under what is the issue I can't redeem a code then hit next
  
  Step 4 ----scroll down to select request a call
  

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



Hope this helps.



Thanks,

Brad