PROBLEM Xbox Live Subscription Overbilling

Discus and support PROBLEM Xbox Live Subscription Overbilling in XBoX on Consoles to solve the problem; Hi, Has anybody had a problem with cancelling their auto-renewal for Xbox Live? I set it to cancel for today, which it did, yet it still took my... Discussion in 'XBoX on Consoles' started by BoneJac, Oct 9, 2017.

  1. BoneJac
    BoneJac Guest

    PROBLEM Xbox Live Subscription Overbilling


    Hi,

    Has anybody had a problem with cancelling their auto-renewal for Xbox Live? I set it to cancel for today, which it did, yet it still took my monthly payment out of my bank. When i spoke to Chat Support, they told me that charge was for the month just past.
    So when I went on and renewed my subscription, it charged me again! Two charges in one day! This proves that payment is collected for the membership in advance, and not in arrears. And my (useless) Chat Support tech kept trying to tell me otherwise! I
    honestly don't think I have ever spoken to a more dense service assistant. Does anybody have an alternative point of contact for this problem? Thanks.

    Chat Pasted Below:

    Charles






    CharlesHi, thanks for visiting Xbox Support! I'm Charles.

    10:40



    CharlesI will be your personal assistant for today. Can I have your name please so that I can address you properly? And how may I help you for today?

    10:40



    MeHi Charles, name is Clay

    10:40



    CharlesHi there, Clay. Nice to meet you online.

    10:40



    Meyou too

    10:40



    CharlesThanks.


    10:41

    CharlesHow may I help you today?

    10:41



    MeI have a problem with my xbox live subscription. Originally, I cancelled the auto renewal for today (10/10). but i have been charged anyway. which is fine, but now my xbox live service is not active

    10:41



    CharlesI'm sorry to hear that you've been charge. Don't worry I am here I will definitely help you with that.

    10:42



    Meits okay that i have been charged, i was going to re-add it anyway, so that is fine. but the problem is that is says my subscription is not active on my xbox

    10:43



    CharlesI understand that your subscription is not active. Let me check it here in your account why your subscription is inactive.

    10:46



    CharlesOne moment.

    10:46



    CharlesLet me ask, is this the Gamer Tag that you redeem the code ?

    10:49



    Meyes

    10:50



    CharlesThanks for the clarification, Clay. Upon checking it here in your account, I only see it here, Xbox game pass only is inactive all are canceled.

    10:51



    Mei have a recent purchase of today showing on my microsoft account saying i have paid for gold for 1 month

    10:53



    CharlesYeah! I see it here, Cody. One moment.

    10:54



    Mejust to clarify, i dont want a refund, i will just keep the subscription

    10:56



    CharlesUpon checking it here, Cody. This is not a recent purchase, this is a renewal of your subscription because in every 10th of the month your subscription will be auto renewed.

    10:59



    Me[b]but i do not pay in arrears, i pay in advance of the month ahead...

    11:00[/b]

    [b]
    Charles[b]All renewals are paid either on its renewal date or later than renewal date.

    11:02[/b]

    [b]
    Me[b]exactly. .. so this is a renewal. but my xboxonline access has not been renewed. it is acting as though it has been cancelled

    11:03[/b]

    [b]
    Charles[b]Oh I see, Clay.

    11:05[/b]

    [b]
    Charles[b]Xbox Live Gold - Gold – 1 Month was purchase using on this last 4 digit card 5318. Am I right, Clay?

    11:07[/b]

    [b]
    Me[b]yes

    11:07[/b]

    [b]
    Charles[b]Thanks!

    11:10[/b]

    [b]
    Charles[b]It says here that card is already canceled.

    11:10[/b]

    [b]
    Me[b]then why has it taken money off my card?!?

    11:10[/b]

    [b]
    Me[b]there is clearly a system error

    11:11[/b]

    [b]
    Me[b]i know i cancelled the card, but it has withdrawn money anyway

    11:11[/b]

    [b]
    Me[b]so, i am saying, i am happy to keep it that away, i would just like my xboxlive reactivated

    11:11[/b]

    [b]
    Charles[b]Alright! I got it, Clay. So you want to activate your Xbox live subscription. Right?

    11:12[/b]

    [b]
    Me[b]yes, because i have paid for it

    11:12[/b]

    [b]
    Charles[b]I'm so sorry for that wrong information, Clay.

    11:13[/b]

    [b]
    Charles[b]Let me ask, where did you purchase the subscription?

    11:13[/b]

    [b]
    Me[b]on my xbox!

    11:14[/b]

    [b]
    Me[b]with the card ending 5318

    11:14[/b]

    [b]
    Charles[b]Thanks for that clarification, Clay.

    11:15[/b]

    [b]
    Charles[b]I mean, what store Clay?

    11:15[/b]

    [b]
    Me[b]why does that matter?

    11:16[/b]

    [b]
    Me[b]i purached my xbox subscription on the xbox menu, online

    11:16[/b]

    [b]
    Me[b]and i purchased my xbox from a tesco in corstorphine

    11:18[/b]

    [b]
    Charles[b]Since this is already cancelled, to activate this one, all you need to do this buy a new one because the charge was on the last month subscription that it will expire today.

    11:18[/b]

    [b]
    Me[b]but i pay for the month ahead, not the month i have just used

    11:20[/b]

    [b]
    Charles[b]I understand, Clay. The one that you paid for the month is the subscription for the last month that was expired today. To activate, you will need to buy a new one so that your subscription will activate.

    11:23[/b]

    [b]
    Me[b]ok i have renewed it now, and straight away it has taken another £5.99 out of my account!

    11:26[/b]

    [b]
    Me[b]which proves that i pay for my month in advance!

    11:27[/b]

    [b]
    Charles[b]Alright! You can use it now. It is now activated, Clay. Good job!

    11:27[/b]

    [b]
    Me[b]so today, i have paid total £11.98

    11:28[/b]

    [b]
    Me[b]charles, if it was paid at the end of the month, why did it just take ANOTHER £5.99 out of my account when i renewed it

    11:28[/b]

    [b]
    Charles[b]Yes, Clay. The one that you purchase first is for the month of September.

    11:29[/b]

    [b]
    Me[b]you are not understanding me

    11:29[/b]

    [b]
    Me[b]if i just renewed my subscription, why is it charging me straight away?

    11:29[/b]

    [b]
    Me[b]...and not at the end of the month?

    11:30[/b]

    [b]
    Charles[b]The one that you've paid just now is a new purchase for Xbox live gold since the previous subscription is already expired, all new purchase for Xbox live subscription will charge right away.

    11:31[/b]

    [b]
    Me[b]so when i cancel it next time, and it takes another £5.99 out of my bank, what am i paying for?

    11:31[/b]

    [/b]
    [b][b]Charles[b]Nope it wont happen since all new purchase subscription will be charge right away on its renewal date.

    [/b][/b][/b]

    [/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b]


    :)
     
    BoneJac, Oct 9, 2017
    #1
  2. omar_
    omar_ Guest
    omar_, Oct 9, 2017
    #2
  3. IndieRock
    IndieRock Guest
    Hopefully Getting My First XBox One Today!!!

    Congrats! The Live subscription works for both the 360 and Xbox One. It's not different subscriptions.
     
    IndieRock, Oct 10, 2017
    #3
  4. bowski477
    bowski477 Guest

    PROBLEM Xbox Live Subscription Overbilling

    Unfortunately, billing issues can only be addressed by official chat or phone support.
     
    bowski477, Oct 10, 2017
    #4
  5. bowski477 Win User

    PROBLEM Xbox Live Subscription Overbilling

    Unfortunately, billing issues can only be addressed by official chat or phone support.
  6. Q Thorintino Win User

    Impossible to contact support

    I have this same problem, only with minecraft. I finally just got on the phone with someone then they hung up on me.

    I've been overbilled on a recurring charge 4x what it should be, not to mention it reads as expired on minecraft at least six months.

    This is just an unacceptable situation. one of the largest companies in america? we overbilled you? thats cool just pay it plebian.
  7. BATMAN ls Win User

    Can't cancel the auto renewal

  8. Bi7hazard Win User

    problem with xbox live subscription

    Then according LIVE Gold subscription plan has appeared

    Prepaid annual subscription to Xbox LIVE Gold

    Date of expiry:

    10/04/2014

    Unfortunately, the console has appeared on Xbox.com and free member "silver" ... I tried to contact them by phone and told me that there are maintenance issues ... of course ...

    What to do?
  9. ShadowHunt3r7 Win User

    xbox live subscription problem

    So there is no change to buy live subscriptions using a romanian visa card?
Thema:

PROBLEM Xbox Live Subscription Overbilling

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