Problem with Xbox request call.

Discus and support Problem with Xbox request call. in XBoX on Consoles to solve the problem; I recently sent away my elite controller 2 and it came back with a broken bumper and a missing d-pad, and when I try to request a call from Xbox... Discussion in 'XBoX on Consoles' started by Owen Clancy, Mar 24, 2023.

  1. Owen Clancy
    Owen Clancy Guest

    Problem with Xbox request call.


    I recently sent away my elite controller 2 and it came back with a broken bumper and a missing d-pad, and when I try to request a call from Xbox support it consistently says there has been a problem and I've tried this multiple times on different devices. I don't know if its is because I live in UK but this customer service is very poor. If any one could help it would be much appreciated. P.S The reason I don't want to send my controller to get fix is that it will cost £60.

    :)
     
    Owen Clancy, Mar 24, 2023
    #1
  2. Georges C. Win User

    Problem with Xbox request call.

    Hello, first it's a pleasure to be able to help you today.

    My name is welcome to the community.

    Hello Owen, I'm sorry you are having difficulties contacting Xbox support, however try to follow the steps below to contact Xbox support via chat.

    Go to: https://support.xbox.com/en-US/contact-us/

    See the bottom left part of the page and make sure that the page has the correct region that you are in (ex: United States - English for USA)

    If not, click on it then select the correct region that you are in.

    Check and confirm that you are within the available time of support under Contact times.

    Click Contact us

    Select the drop-down menu options that will match your concern.

    On the page, see the provided support articles that may help you with your concern. Click See contact options if further assistance is needed.

    On the next page, select either Chat online or Request a call option then follow or enter the needed details.
  3. Owen Clancy (B-LSH Y Win User

    Problem with Xbox request call.

    But I sent it away with warranty it ended while it was away but came back broken so shouldn’t have to pay when it wasn’t my fault its broken.
  4. Owen Clancy Win User

    Problem with Xbox request call.

    I don't know if I'm contacting at the correct contact time as I'm on GB Xbox support and it says pacific time 6 am to

    5 pm but pacific time is 12:08, whereas for me it 19:30. I will try what you have said but i doubt it will work because I have been trying to sort this out since 4 pm.
  5. Georges C. Win User

    Problem with Xbox request call.

    Hello again, If the device is already out of warranty, it will not be possible to open the warranty without paying it.
  6. Georges C. Win User

    Problem with Xbox request call.

    Sometimes the call back may not be operational, so I recommended contacting via chat.
Thema:

Problem with Xbox request call.

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