Problem with Xbox autoupdate and manual update - can't use my Xbox

Hi AJ,

Restoring didn't help. I got to the troubleshooting menu. I chose "Reset this Xbox". On the next screen I chose "Remove everything" (including games & apps), and after that the screen with 56% came back. Pictures below.

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I tried resetting in both options:

- with internet cable unplugged,

- with internet cable plugged in.

In both situations, the same 56% progress screen appears.

Hi, SpicyOsprey7259! thank you for reaching out.

My name is AJ, I'm an Independent Advisor for the Xbox Community.

As a fellow gamer, I'm sorry to hear you've been experiencing issues with your console.

Would you mind answering the following questions?

- Is your console enrolled in the Insider Program?

- Have you already tried doing a factory reset while removing everything through the troubleshooting menu? while it's not one of the recommended steps for E101, there's a chance it could still work.

Thank you!

Hi AJ,

Thanks for the information. My console is not on warranty any more. I bought it over 4 years ago. Of course, I also understand that you do not work for MS and can't take responsibility for hardware malfunction. However, I'm not going to pay to MS for repairing my console. Till 2 days ago, everything was fine, I had no problem with my Xbox. When 2 days ago, Xbox automatic update started, I can't use my Xbox. So from my point of view, MS broke my Xbox. If they wouldn't do this autoupdate I could use my console still. If I have to go to court with MS, will check all possibilities. This is very frustrating, that someone (MS) is interfering my Xbox and after that, my console got broke.

Thanks for your time and help AJ!

Cheers,

Hi AJ,

Thanks for quick your help.

Is there any possibility to check on my MS/Xbox account via web browser if my games are backed up? If yes, where can I find this information? My console was constantly connected to the internet.

And the last question - where can I write a complaint on MS/Xbox service and ask for refund? I can't use my console for the last two days, I will lose data and will have to spend a lot of time to restore everything, and I'm not sure if I will be able to restore it. I lost 2 days of my Ultimate account, that is simply money I pay to MS, that I'm not able to use service because of MS fault. Before this automatic update, everything was OK.

Thank you very much for your help, as you are the last positive light for me on MS related issues.

Hi AJ,

Thanks for quick response. To answer your questions:

- I'm not aware of any Insider Program, so probably my console is not enrolled there.

- The only troubleshooting menu that I can see is the picture below:





I only can click "Continue", and after clicking "Continue" it switches to the screen below:





The troubleshooting menu is not allowing me to pick anything else, beside "Continue". Pad works, but using pad joystick doesn't allow picking anything else. Plugging in pendrive with OSU doesn't change anything, and "Offline system update" is not turning into green to choose it. When I wanted to do manual update I had to switch off the console, plug in pendrive, do the magic with "Pair" and "Eject" buttons and turning on the console one more time, so the update can start... and stop at 63%.

I'm not able to do restore to defaults, as I can't choose this icon. Beside that if I remember well, when I will restore to defaults it will erase all my data, yes? I have many games on my Xbox and I wouldn't like to lose them and the progress in it. It is really frustrating, that before 2 days ago I had working console with games and so on... and because MS Xbox automatic update I can't use my console. This simply blows my mind.

Thanks!