PROBLEM WITH THE XBOX ONE READER

We cannot assist with self-repair.

...the thing is i see this is a common problem people are having and It seems that its a design flaw. why has xbox not not made a recall/repair offer not available? or is there?

The reason why you might think it's a "common problem" is, because if you search for an issue on the internet, you will ONLY see posts regarding that issue.

No person in their right mind will ever go to an internet forum and tell you "Hey guys, I just put in the disc in my Xbox One and it worked! It simply detected the disc and it worked flawlessly. I'll post again tomorrow, if the disc is read properly again!"

You will ALWAYS read posts like "My console won't read my disc. Help!"

And since you only read posts about discs failing to read, you might get the impression it's a "common" problem.

But let's try to help you with that issue. Sometimes, there might be a program that is stuck accessing the drive, that blocks the operating system to properly detect a disc, as the program that last accessed the drive might have crashed, and won't "let go"
of the drive. Also, even though I take good care of my discs, sometimes "invisible" dirt (or as I call them "phantom fingerprints") give the console trouble reading a disc.

So let's kill two birds with one stone, and do the following to resolve both:

Eject the disc that is not detected, and then hold the power button on the console for about 10 seconds.

This will end all programs and completely shut down the console ending the stuck disc accessing process, compared to having it in "instant on" mode, where the console is constantly running in the background, downloading and updating your games and it's system.

Turn the console again, and it should show a green bootup screen.

Since that boot process takes a few minutes, take your disc to the kitchen, and apply a small drop of mild dishwasher soap to the silver surface of the disc.

Hold the disc with one finger in the center hole, and the other fingers only on the edge of the disc. With wet fingers, "massage" the soap around the silver side with spiraling motions. After the complete silver surface is covered in soap, rinse the disc
under running water. Shake the disc several times and wipe the remaining drops with a soft, lint-free cloth.

When you return to the console, it should have finished booting, and you can insert the disc.

The console should now detect the disc properly.

There is not a recall on the Xbox. Have you checked Here to see if the troubleshooting can fix your issue? If that doesn't work you can use the site to set up a repair
or contact support to do so.

Ok Sanctum Jefa, thank you for the response. This problem is something that has to do with the blu ray drive. If the problem persists be sure to use the link I provided above.

Had this problem myself with 2 xbox ones & had to send them both of for repair as the problem got worse & worse,it was taking half an hour & many tries just to get a game disc to play but the blu-ray worked fine.

If it carries on i'd get the console repaired if i was you.