Problem with the suscription of Xbox Game Pass

Discus and support Problem with the suscription of Xbox Game Pass in XBoX on Consoles to solve the problem; I tried the Xbox Game Pass with the 14 days free trial. Today I was charged automatically 9,99€ (in Spain) for the next month. I cancelled my... Discussion in 'XBoX on Consoles' started by erikoptero91, Jan 26, 2018.

  1. erikoptero91
    erikoptero91 Guest

    Problem with the suscription of Xbox Game Pass


    I tried the Xbox Game Pass with the 14 days free trial. Today I was charged automatically 9,99€ (in Spain) for the next month. I cancelled my suscription for not being charged next month and now I cannot access the Xbox Game Pass library. Which I have already
    payed today. This does not make sense, I was charged today for the suscription of 25/01/2018 til 25/february, if I cancel my suscription it was for the next payment, no?

    My username is

    Thank you!

    :)
     
    erikoptero91, Jan 26, 2018
    #1
  2. STAINED SCARS
    STAINED SCARS Guest
    Codes replacement request

    Can I exchange a 1 month Xbox live gold suscription reward for a 1 month of Xbox game pass suscription instead
     
    STAINED SCARS, Jan 26, 2018
    #2
  3. BuFuNk Mc
    BuFuNk Mc Guest
    I can't cancel the xbox game pass

    I just wanna cancel the fu.....g game pass suscription because I can't play on line, in my suscriptions appears: "You must pay the renovation" (when I download the game pass trial I choose the automatic renovation), but I don't need the gamepass anymore,
    I just play online and I can't.

    I need a solution for this problem, I DON'T WANT THE GAME PASS SUSCRIPTION AND I DON'T PAY FOR THAT TRIAL, what is wrong with you guys? this kind of problems should be and need to be resolve by the user in their owns xbox one console.
     
    BuFuNk Mc, Jan 26, 2018
    #3
  4. Internet Expert
    Internet Expert Guest

    Problem with the suscription of Xbox Game Pass

    You will want to contact Xbox Support by choosing phone or chat, as those are the only outlets that have customer representatives with access to your account details and they are able to correct billing problems:
    Contact Us | Xbox Support
     
    Internet Expert, Jan 26, 2018
    #4
  5. napalm 31337 Win User

    Xbox home functions aren’t working for me

    Game Pass ins’t working for me right now. The problem is that I had bought a month suscription for gamepass, one day to another my suscription started malfunctioning, Im in a gamesharing xbox home treat with
    my friend and he can play games that are included in the gamepass and I cant. Any suggestions? (My friend hasn’t bought any kind of suscription) (The xbox game pass code was a gift for buying some promo cans of gears 5)
    You can't gameshare with a friend, is against terms of use.
  6. Ricardo Lechuga Win User

    Download error 0x800700e9

    Ok, then confirm that you have the suscription active here

    https://account.microsoft.com/services

    If it's active confirm that it's Xbox Game Pass for Pc or Game Pass Ultimate, Game Pass for console won't work.

    After that be sure that the account that has the suscription active its logged in the Microsoft Store app
  7. Alejandro Espinoza F Win User

    Never again

    Sorry but it isn’t true in my case, Game Pass ins’t working for me right now. The problem is that I had bought a month suscription for gamepass, one day to another my suscription started malfunctioning, Im in a gamesharing xbox home treat with my friend
    and he can play games that are included in the gamepass and I cant. Any suggestions?
  8. Internet Expert Win User

    Problem with the suscription of Xbox Game Pass

    You will want to contact Xbox Support by choosing phone or chat, as those are the only outlets that have customer representatives with access to your account details and they are able to correct billing problems:
    https://support.xbox.com/contact-us
  9. Suicidal Groove Win User

    1 year Ultimate game Pass

    No, there is no a way.

    For now, you can upgrade your suscription to GPU (Game Pass Ultimate) and your separate suscriptions will add and transform to GPU.
Thema:

Problem with the suscription of Xbox Game Pass

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