Problem with the association between Gold and Game Pass Ultimate.

Discus and support Problem with the association between Gold and Game Pass Ultimate. in XBoX on Consoles to solve the problem; Hi guys. Sorry for my english but i got a problem. I've paid an Xbox Live Gold for 12 month (with a code on a card) in may 2019 and I wanted to test... Discussion in 'XBoX on Consoles' started by Pierre Jacques, Jul 3, 2019.

  1. Pierre Jacques
    Pierre Jacques Guest

    Problem with the association between Gold and Game Pass Ultimate.


    Hi guys. Sorry for my english but i got a problem.

    I've paid an Xbox Live Gold for 12 month (with a code on a card) in may 2019 and I wanted to test the xbox game pass ultimate in june. I've stopped the game pass at the end of the month because i dont really appreciate the thing.

    When i'd stop the Game pass, Microsoft had stopped my xbox live gold too.. I've paid 60€ for 1 month and they give me back 1€ for the game pass...

    I want my xbox live gold back, what can i do ?
    Problem with the association between Gold and Game Pass Ultimate. [​IMG]

    Problem with the association between Gold and Game Pass Ultimate. [​IMG]

    :)
     
    Pierre Jacques, Jul 3, 2019
    #1
  2. Radiant Sword X Win User

    Problem with the association between Gold and Game Pass Ultimate.

    Hi. If both are stopped, just choose to renew your Gold subscription. Just avoid the Game Pass
  3. Smwutches Win User

    Problem with the association between Gold and Game Pass Ultimate.

    Unfortunately you would have to purchase gold again if that is what you want. Before purchasing the promotion, you are warned that whatever gold or regular game pass you have on your account will be converted to Ultimate Game Pass and cannot be converted
    back.

    Xbox Game Pass Ultimate:

    Use your active Xbox Game Pass Ultimate membership to play games on Xbox One and Windows 10 PC. Xbox Game Pass Ultimate includes Xbox Game Pass for Console, Xbox Game Pass for PC, Xbox Live Gold and additional benefits. Note: Purchase of Xbox Game Pass Ultimate
    automatically upgrades your existing Xbox Live Gold or Xbox Game Pass membership(s) to Xbox Game Pass Ultimate at a conversion ratio each based on days remaining. Learn how this works at www.xbox.com/gamepass. Future code redemptions are also subject to a
    conversion ratio. Conversion ratio subject to change. All conversions to Xbox Game Pass Ultimate are final: Once converted, you cannot re-convert your Xbox Game Pass Ultimate membership back to a previous membership. Maximum 36 months of redeemed Xbox Game
    Pass Ultimate per account at a time, including any converted time from Xbox Live Gold and/or Xbox Game Pass (for PC or console).
  4. Pierre Jacques Win User

    Problem with the association between Gold and Game Pass Ultimate.

    Thanks a lot for your help, i'll test that.
  5. XBF Ruben D Win User

    Problem with the association between Gold and Game Pass Ultimate.

    Hello there,

    Thank you for posting on Xbox Forums! As Ambassador Smwutches has stated you, if you want Xbox Live Gold you will need to repurchase it.
    However, if you need further support on the matter I would suggest for you to try to

    Contact Support    .

    Try this:

    • Log into Support.Xbox.com
    • Scroll down, Click on Contact Us
    • Step 1: Click on Ask a Question
    • Step 2 : Select your Product
    • Step 3 : Select your Issue
      • Select – Call me back

    Hope this helps and thank you again for posting on Xbox Forums!
  6. Pierre Jacques Win User

    Problem with the association between Gold and Game Pass Ultimate.

    Thanks for your help.

    I'll call Microsoft tomorrow in case of i can have my gold back (or my money) otherwise i stop with them and i go on the others platforms... It's not fair from them to do that. I've paid 12 months of gold, i'll don't pay again.

    Thanks again.
Thema:

Problem with the association between Gold and Game Pass Ultimate.

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