Problem with rewards.

Godofwar7375 · Jan 27, 2017

My account says there is a problem or delay in my rewards being posted to my account. Is it possible to have my rewards posted to my account? I been dealing with this same problem for two years now and have had to create other posts to get my rewards posted
to my account.

:)

BraunisEN · Jan 27, 2017

Problem with Rewards

Could you help?

"Information Needed

Some of the information we have on file appears to be incorrect. Please ensure the personal email associated with your Microsoft Commerce account is correct by clicking the button below. If it is in fact correct, please create a post in our support forum here."

What I must do?

XBLRewards8 · Jan 27, 2017

Problem with rewards

Hello Indiana,

There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
This is an issue that we are working on resolving with another team since we are not able to fully access the database containing billable account information. At the moment, we have not received an estimate on when this problem will be resolved. We apologize
for the inconvenience.

Murphs-A47006C9-2185-475E-9A8D-0764BA5872CE · Jan 27, 2017

You posted in the discussion forum which is not monitored by the staff. You will want to re-post (if you have not already) by changing the Forum Type to SUPPORT.

Daft Badger

I have answered you.As it's a rewards problem you need to post in the rewards forum via the link i posted.Thats the only place you can get help with rewards problems.

SharperIsland65

microsoft rewards says they have nothing to do with this , all the live rewards problems need to be solved by live rewards team

Smwutches

For Rewards problems you'd actually contact Microsoft Rewards support, not regular Xbox support. There's a contact link at the very bottom of the Rewards site.

Rylee .D

I have solved the problem, I had the membership but the game I was trying to get rewards for recently started getting rewards from EA rewards so I was simply unaware until I got my reward. The problem is solved but thank you for your help, have a good day.

XBLRewards8

Hello steelers x06top,

As stated in the FAQ, we only schedule a deposit automatically at 5000 or more pending Credits. Since your pending Credit amount was beneath this amount, it had not been scheduled. If you would like to request a scheduled deposit, you may do so once you
are at 1000 or more pending Credits. There will be a button on your MyRewards page. You were not scheduled for a deposit automatically until you hit 5000 pending Credits. Also, from the FAQ on Vault Credits:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing into
your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.

Problem with rewards.