Problem with redeeming my rewards

Discus and support Problem with redeeming my rewards in XBoX on Windows to solve the problem; I tried several times to redeem my 100 Robux but every time I confirmed my rewards it said "There's an issue with your account or order" I tried... Discussion in 'XBoX on Windows' started by KOKOMI_FISH, Dec 2, 2022.

  1. KOKOMI_FISH
    KOKOMI_FISH Guest

    Problem with redeeming my rewards


    I tried several times to redeem my 100 Robux but every time I confirmed my rewards it said "There's an issue with your account or order" I tried searching an answer on google but it still doesn't work. I also contacted Microsoft Support and I don't know what they meant in the email. I need help with this thanks.

    Sincerely Luca Akamatsu

    :)
     
    KOKOMI_FISH, Dec 2, 2022
    #1
  2. KOKOMI_FISH Win User

    Problem with redeeming my rewards

    I did reach out to Microsoft for help but they sent me an email looking like this
    [​IMG]
  3. KOKOMI_FISH Win User

    Problem with redeeming my rewards

    Ok thank you for your help!
  4. JosefLBohorquez Win User

    Problem with redeeming my rewards

    Hi and thanks for reaching Microsoft Xbox gamer's community.
    My name is Josef.
    I'm an Independent Advisor

    Hope you're doing great today despite this Luca

    In situations like this the best option is reach the Microsoft rewards team here
    https://go.microsoft.com/fwlink/p/?LinkID=823675

    They have the proper tools to view your rewards account and tell you why you’re not able to redeem the desired item
  5. JosefLBohorquez Win User

    Problem with redeeming my rewards

    You’re welcome ;)
    Hope you can receive a reply from there as soon as possible

    Don't hesitate to reach the community forums if you need help in the future
    For now take care and have a good day
  6. JosefLBohorquez Win User

    Problem with redeeming my rewards

    That’s the automated email
    Just notifying you about your request

    You should receive another answer soon, please don’t open new tickets because the system can consider as spam
Thema:

Problem with redeeming my rewards

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