Problem with puzzle downloading

Discus and support Problem with puzzle downloading in XBoX Games and Apps to solve the problem; I've purchased with my gold to download a collection, the gold was taken but the download has still not working. And I can't download the free puzzle... Discussion in 'XBoX Games and Apps' started by Tundike81, Jan 13, 2017.

  1. Tundike81
    Tundike81 Guest

    Problem with puzzle downloading


    I've purchased with my gold to download a collection, the gold was taken but the download has still not working. And I can't download the free puzzle collections, too. What is the problem? How can I fix it?

    :)
     
    Tundike81, Jan 13, 2017
    #1
  2. SniffyCamp77714
    SniffyCamp77714 Guest
    downloading failure

    I have a problem, downloading puzzles , paid with gold bars

    microsoft please help me
     
    SniffyCamp77714, Jan 13, 2017
    #2
  3. CivicCactus4
    CivicCactus4 Guest
    need help

    I have tried to purchase 3 puzzles with coins, which were deducted immediately, but the three puzzles were not downloading even though it says downloading. Volcanos, heart shapes and covered bridges. Can you please fix this problem?
     
    CivicCactus4, Jan 13, 2017
    #3
  4. Miss Ghidorah
    Miss Ghidorah Guest

    Problem with puzzle downloading

    Hi there!

    We apologize for any inconveniences. Let's have you try out the troubleshooting steps on the Microsoft Casual Games FAQ if you haven't already. We recommend looking at the "I’m
    having a problem playing my game. How do I fix it?    " link to help you best with this issue.



    Let us know how it goes and if you're still seeing any problems! We're here to help. Problem with puzzle downloading :)
     
    Miss Ghidorah, Jan 18, 2017
    #4
  5. Tundike81
    Tundike81 Guest
    I've deleted microsoft jigsaw and intalled again, now the downloading works Problem with puzzle downloading :) Thank you for your help!
     
    Tundike81, Nov 2, 2018
    #5
  6. SpinierPanda884 Win User

    Jigsaw Download Failure

    I cannot download collections of puzzles now - apparently this is a recurring problem. Coins are subtracted but puzzles are unavailable to play.
  7. Miss Ghidorah Win User

    Problem with puzzle downloading

    Hi there!

    We apologize for any inconveniences. Let's have you try out the troubleshooting steps on the Microsoft Casual Games FAQ if you haven't already. We recommend looking at the "I’m
    having a problem playing my game. How do I fix it?    " link to help you best with this issue.



    Let us know how it goes and if you're still seeing any problems! We're here to help. :)
  8. Tundike81 Win User

    Problem with puzzle downloading

    I've deleted microsoft jigsaw and intalled again, now the downloading works :) Thank you for your help!
  9. Mike803 Win User

    download problems

    I have the same problem. They took my gold bars, but my puzzles still do not download. What do I have to do to get my puzzles to download?
  10. KennethReid Win User

    Microsoft Jigsaw Puzzle

    I have the same problem. When I first got Windows 10, I had no problems downloading any of the puzzles. I had to reinstall Windows 10 about 2 months ago, and since then, I have not been able to download any of the puzzles (99.5% of which I had already purchased
    with points). When I try to download any of the puzzles, it crashes.
Thema:

Problem with puzzle downloading

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