Problem with NTFS external hard drive

Hi rodrigoes45! I hope you are well, delighted to be able to offer you my help!

The problem seems to be related to the sector size of the external hard drive. Xbox requires the external hard drive to be formatted as NTFS with a maximum sector size of 4k.

Here are some steps you can take to resolve the issue:

Check Sector Size: You can check the sector size of your external hard drive by right-clicking on the drive in File Explorer, selecting “Properties,” and then clicking the “Hardware” tab. Select the external hard drive and click the “Properties” button. Under the “Volumes” tab, you should see the value “Bytes per sector.” If it is not set to 4096, that may be causing the problem.

Reformat the drive: If the sector size is not set to 4096, you will need to reformat the drive to NTFS with a maximum sector size of 4k. This will erase all data on the drive, so be sure to back up all important files before continuing.

To format the drive as NTFS with a 4k sector size, right-click the external hard drive in File Explorer, select “Format,” and then select “NTFS” as the file system. Click the "Allocation Unit Size" drop-down menu and select "4096 bytes (default)." Then, click "Start" to begin the formatting process.

Use a different hard drive: If you are unable to reformat the drive or the drive still does not work after formatting, you may need to use a different external hard drive that meets Xbox requirements.
I hope this helps you resolve the issue and get your external hard drive working with your Xbox!

Best regards,
Daniel.

Yes, it is a bit long but effective. If you have any questions, you can tell me, I will be happy to help you.

Let me know if this worked for you.

Thanks, I'll try, although it's a long process hahaha.

Ntfs format is required for external hard disk or USB drive.

Hi Tiantian Z! I hope you are well, delighted to be able to offer you my help!

The problem seems to be related to the sector size of the external hard drive. Xbox requires the external hard drive to be formatted as NTFS with a maximum sector size of 4k.

Here are some steps you can take to resolve the issue:

Check Sector Size: You can check the sector size of your external hard drive by right-clicking on the drive in File Explorer, selecting “Properties,” and then clicking the “Hardware” tab. Select the external hard drive and click the “Properties” button. Under the “Volumes” tab, you should see the value “Bytes per sector.” If it is not set to 4096, that may be causing the problem.

Reformat the drive: If the sector size is not set to 4096, you will need to reformat the drive to NTFS with a maximum sector size of 4k. This will erase all data on the drive, so be sure to back up all important files before continuing.

To format the drive as NTFS with a 4k sector size, right-click the external hard drive in File Explorer, select “Format,” and then select “NTFS” as the file system. Click the "Allocation Unit Size" drop-down menu and select "4096 bytes (default)." Then, click "Start" to begin the formatting process.

Use a different hard drive: If you are unable to reformat the drive or the drive still does not work after formatting, you may need to use a different external hard drive that meets Xbox requirements.
I hope this helps you resolve the issue and get your external hard drive working with your Xbox!

Best regards,
Daniel.