Problem with MyVIP Star Rank

luigi flore · May 23, 2017

Smwutches was so kind enough to point me in the right direction on where to post this since I posted in the wrong place earlier. I posted, "MyVIP Star Rank was 95% with $56 until I got to a four star rank, but recently on May 18 I bought more games from
the sales, which was way more than $56, that have been going on. I checked on my star rank today, and it is now 91% until I get to a four star rank. I did not think buying games would cause my percentage to go down. Is something wrong with the star rank system?
Thanks for your time!"

:)

luigi flore · May 23, 2017

Problem with MyVIP Star Rank

For help with the rewards program, you'll want to post in the Xbox Rewards Questions support forum.
Click to expand...

I appreciate the help. I posted it in the right place this time. Thanks!

Smwutches · May 23, 2017

Problem with MyVIP Star Rank

For help with the rewards program, you'll want to post in the Xbox Rewards Questions support forum.

XBLRewards8 · May 24, 2017

Hello luigi flore,

Apologies for the confusion. There was a delay in our purchase information that caused a lag in processing purchase data. Reviewing your purchase information, it appears that you checked after we had processed your purchases on the 16th, but not your purchases
on the 17th. Since you made quite a few purchases that day, not having those purchases processed meant you were not seeing quite a lot of your progress. These purchases have now been processed, and we can confirm seeing that you are now a four star member.
Usually it takes us up to 96 hours to process new purchase information, which is why your purchases made yesterday have not yet increased your progress.

XBLRewards8

Hello luigi flore,

Apologies for the confusion. There was a delay in our purchase information that caused a lag in processing purchase data. Reviewing your purchase information, it appears that you checked after we had processed your purchases on the 16th, but not your purchases
on the 17th. Since you made quite a few purchases that day, not having those purchases processed meant you were not seeing quite a lot of your progress. These purchases have now been processed, and we can confirm seeing that you are now a four star member.
Usually it takes us up to 96 hours to process new purchase information, which is why your purchases made yesterday have not yet increased your progress.

luigi flore

For help with the rewards program, you'll want to post in the Xbox Rewards Questions support forum.

I appreciate the help. I posted it in the right place this time. Thanks!

Smwutches

For help with the rewards program, you'll want to post in the Xbox Rewards Questions support forum.

XBLRewards8

Hello Lt Boulton,

As stated in the FAQ:

What will happen to my MyVIP Star Rank in Microsoft Rewards?

MyVIP Star Ranks are not part of the Microsoft Rewards program. If you are an Xbox Live Rewards member with a MyVIP Star Rank and you transition to Microsoft Rewards, you will receive special benefits in Microsoft Rewards for a promotional period through
December 31, 2018. Click here to learn more.

Since we have not yet transitioned to Microsoft Rewards, there is no reflection of your MyVIP Star Rank in Microsoft Rewards.

XBLRewards8

Hello Kentarus,

Currently, physical purchases like consoles are not eligible for MyVIP and will not increase MyVIP star ranking.

Problem with MyVIP Star Rank