Problem with my XBOX Gold Suscription

brand623 · Mar 28, 2018

Hello good afternoon, I have a problem with my xbox live gold suscription, you sended me a mail with the confirmation of the pay of my suscription, but now i can´t have acces to the service, so... what happen?? thanks for your time!!!

:)

Genjou3 · Mar 28, 2018

Error getting access ingame gold features with active suscription

Hello,

I have an active live gold suscription, 1 week ago.

I was playing to Destiny 2 gold suscription features like playing crucible or strike matchmaking but yesterday it appear disabled to me asking me to buy new gold suscription.

I already do this things with no solution:

- Reset my xbox

- Switch to another profile

- Reset my internet network

- Check my suscriptions on my xbox (seems ok)

- Check my suscriptions on xbox web (seems ok)

- Asked on reddit, discord, bungie forum, twitter ... and got no solution

Already have no solution and I think there is a problem with my account or something.

Could you please...

- ¿Check my xbox live gold suscription?

- ¿Check with Bungie that my account is fine?

LoZxGedeZ · Mar 28, 2018

HELP CHANGE REGION ACCOUNT FIRST EEUU AFTER CHANG URUGUAY MESSAGE NOT XBOX LIVE YOUR REGION URUGUAY

Hello i have a problem with migration account xbox 360 i have a suscription xbox live gold 12 month

first my account region is EEUU after i change uruguay mi suscription gold not found message in the xbox is xbox live not in your region uruguay. heeelp

WPAK · Mar 28, 2018

Hi there,

be sure to check http://account.microsoft.com/services to see if the Gold subscription is showing there.

If it's not showing there then check the transactions section on that same page to see if that tells you a reason what happened

if it does show the Subscription then try the following steps

Remove profile from the console (Make sure you know the account credentials for the account, since you will need them later)

Perform the manual power cycle steps like mentioned on the following link, be sure to wait at least 60 seconds before powering on again:
Restart or Power Cycle Xbox One Console

Redownload your profile

If you can't find anything wrong and it is still not working, best thing to do is to contact official Xbox Support via Phone or Microsoft Support Chat at

http://support.xbox.com/contact-us
they can do a more indepth look into this issue.

Let us know the results

Chihuato27

I am unable to link through x box live despite my subscription being up to date. Any ideas how to resolve?

I got problems too. My xbox saids that my suscription is Being up to date too and i have 5 monts left of gold suscription.

WPAK

Hi there,

be sure to check http://account.microsoft.com/services to see if the Gold subscription is showing there.

If it's not showing there then check the transactions section on that same page to see if that tells you a reason what happened

if it does show the Subscription then try the following steps

Remove profile from the console (Make sure you know the account credentials for the account, since you will need them later)

Perform the manual power cycle steps like mentioned on the following link, be sure to wait at least 60 seconds before powering on again:
http://support.xbox.com/en-us/xbox-one/console/power-cycle-console

Redownload your profile

If you can't find anything wrong and it is still not working, best thing to do is to contact official Xbox Support via Phone or Microsoft Support Chat at

http://support.xbox.com/contact-us
they can do a more indepth look into this issue.

Let us know the results

majestik28

I have de same problem.... in my account i have suscription to xbox live but in the xbox one is not conected and he ask me about buy xbox live gold U___U

pa1blo

on xbox no, no gold suscription needed

on xbox 360 it is obligated

Ricardo Lechuga

Hi Jess301! My name is Ricardo an independent advisor ready to help you with this situation!

You can change your suscription to Xbox live Gold or not have any suscription active as Fortnite is a free to play game so it doesn't require a suscription active, and you won't lose any content already available in your account

Problem with my XBOX Gold Suscription