Problem with my wireless xbox controller and cloud gaming

Reid_009 · Aug 14, 2022

Hello, I just recently bought game pass ultimate. I was playing halo infinite for several hours and everything was working great, I decided to try a different game and when I started up a new game, the mouse cursor was still visible and the right joystiq controls the mouse cursor as well as the in game camera. I cant make the mouse go away like it was before. I tried halo infinite again and even other games and no matter what the mouse cursor is visible while playing and the controller controls it as well as the game. What should i do?

:)

Ricardo Lechuga

Hi Sedomo! My name is Ricardo an independent advisor ready to help you with this situation!

When cloud gaming on an Xbox console, any wired or wireless controller that is compatible with an Xbox console will work for cloud gaming on console.

If you’re using a web browser to play cloud games, the Xbox Wireless Controller is currently the only officially supported controller. Other controllers may or may not work for cloud gaming on a browser.

JosefLBohorquez

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Reid_009

Is this happening on PC, right? Or where is this issue happening?
If that's the case. Is this happening on Windows 10 or 11?

And, which troubleshooting steps you have done so far to fix this? In that way I can advise you different things or how to proceed

Ricardo Lechuga

Hi KristianRusu! My name is Ricardo an independent advisor ready to help you with this situation!

If you're using a web browser to play cloud games, the Xbox Wireless Controller is currently the only officially supported controller. Other controllers may or may not work for cloud gaming in a browser.

DualShock 4 Wireless Controller

Known issue: USB connection does not work as expected

Known issue: Buttons on your controller may not work as expected on Android 9 and later devices

SammyVS

I'm Samy an independent advisor. Welcome to the community. How are you?

If you’re using a web browser to play cloud games, the Xbox Wireless Controller is currently the only officially supported controller. Other controllers may or may not work for cloud gaming on a browser.

Ricardo Lechuga

Hi QUACKISON! My name is Ricardo an independent advisor ready to help you with this situation!

When you use the Xbox Game Pass app or a web browser for cloud gaming, we recommend using an Xbox Wireless Controller connected via Bluetooth or USB cable. Many other types of wired and Bluetooth controllers can also work for cloud gaming. This article identifies some of those controllers and separates them into three categories:

https://support.xbox.com/en-US/help/games-apps/...

Problem with my wireless xbox controller and cloud gaming