Problem with my account's billing

ApoloAguirre · Dec 13, 2016

Good day, I am to you because the program rewards .me throws error with my data of billing but all is correct. that can proceed? Thank you and greetings in advance

:)

thiennguyen8199 · Dec 13, 2016

xbox live

hello there

is problem can only be resolve by calling Xbox support

only they know what's wrong with your account's billing and such

good luck

BrownNine467596 · Dec 13, 2016

Problem with billing

Hi everyone. I have a serious issue. So yesterday i gave my billing info for buying gold membership. I chose the trial version for free and it was on auto renewal. Now i want to remove all my billing info however it says that you need first to remove the
auto renewal or give new credit card info. I surfed on Youtube and it clearly showed how to turn auto renewal off. It says that you should go to subscription and turn it off from there. However when i go to subscription it doesn't show any transaction , so
i actually can't turn off my auto renewal cause i don't see it! Please could you help me with this serious problem ASAP

XBLRewards8 · Dec 14, 2016

Hello Apoloxss,

We responded to your previous post with why this is occurring at (Problem with billing information). Unfortunately, we at the
current time of this post, we have not received a resolution for this issue.

XBLRewards8

Hello Apoloxss,

We responded to your previous post with why this is occurring at (https://forums.xbox.com/en-US/thread/7aef0ef2-5690-4cf6-ace4-562229a7bac8). Unfortunately, we at the
current time of this post, we have not received a resolution for this issue.

AaronJB11

Ok i feel like a [Mod Removed - Profanity]. Last Time i contacted them nothing but this they got right into and is currently investigating my account to help me

HyperVenom523

Did you contact support for this matter?

XBF Jasmine Z

Hi Aaron,

Thanks for reaching out to us! We apologize for the inconvenience this may have caused since the system will not accept the card information. Please make sure the account billing
information matches the card information including but not limited to the billing
address. Also, if the card is being added to the account using the console then try to add the card throughout website under:
Payment options.

As a last resort, please contact our Live Customer support team at:
Contact Us.

It's going to ask if you want help from the virtual agent
select
no thanks,
pick the
category and just pick a contact method
(request a call from support or Chat
is faster).

I hope this helps a bit more! Let us know how it goes

nevillefarrell

Your account may be locked by the xbox system. If it see suspicious activity or incorrect reign or billing address on an xbox account it can locked your billing account. Now in a normal situation you would just call xbox support, verify your account and
then the lock could be removed after a few days. Now if your not in a reign supported by xbox live you are always going to have issue's redeeming a code. I'd advise looking at the reign on your xbox live account and then contacting customer support for that
reign, if you can confirm the account they might be able to help you, other wise the lock would remain on the account forever.

Problem with my account's billing