Problem with my account!?

ClaytonLimaXM · Apr 12, 2018

Hi all,

I received a message that informs there seems to be an issue with my account and asking me to reach out to support forum team.

What kind of problem? Please, can you help me with this?

Thanks so much!

Clayton Lima

gt: claytonlima75

:)

iiBobbyyy x · Apr 12, 2018

Problem with my account.

I hve fixed this problem myself after hours of tedious work. Just shows how *** xbox support are. They didnt have a clue what they were doing once i told them and me (A 14 year old who DOSENT work for microsft) fixed my xbox myself

CorkyMass4898 · Apr 12, 2018

Problem with my account

I have spent 2 days trying to follow directions resetting passwords going round in circles trying to fix now it says my email and password dint work latest code is 8015d002 and it wants me to set up 2 step verification which I think will only make things
harder .

XBLRewards8 · Apr 13, 2018

Hello ClaytonLima75,

Your deposit is being prevented due to a mismatch between your Brazilian Rewards Account region and your US Microsoft Account region. When you register into the Rewards program, we create a Rewards account based on your Microsoft Account region at the time
of registration. Since your Rewards Account is a separate entity from your Microsoft Account, migrating your Microsoft Account region will not also change your Rewards Account region. Therefore, when your Rewards Account attempts a deposit in one regional
currency, it cannot complete when your Microsoft Account is of a differing currency. However, this issue can be fixed by heading over to the Microsoft Commerce page at (https://commerce.microsoft.com) to update
your Microsoft account to match your Xbox Live Rewards location.

XBLRewards8

Hello EmanueleL89,

We can only deposit Rewards Credits into a Microsoft payment instrument. Since you do not have any Microsoft payment accounts available, we cannot complete a deposit of Rewards Credits as currency. We cannot deposit into other payment instruments like paypal
or credit cards. This is outlined in the FAQ:

How do I make sure my Microsoft account is properly set up to receive Xbox Live Rewards deposits?

In order to receive deposits in the form of your country's local currency, your Microsoft account must be transitioned to currency. As long as you have a billing address on file in your account,
you simply need to redeem an Xbox gift card, a Microsoft Points card, or a Microsoft Points code with your Microsoft account to begin your account transition.

XBLRewards8

Hello Tenexus,

If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted
to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog.

XBLRewards8

Hello Chief Gold Fin,

If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted
to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog.

XBLRewards8

Hello Jramm2000,

If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted
to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog.

CRracer 912

I hope they start getting to these. Seems there are several who received the email. I'd just as soon have my points transferred to Microsoft rewards

Problem with my account!?