Problem with my account status

AlinaZ · Nov 6, 2016

Hi,

I am part of the Xbox Rewards program for a long time. But I realized I was not getting my credits lately.

I entered the Xbox Live Rewards site and had a message that I should update my information.

By clicking the link, I was redirected to the data of my account on the billing address of registration.

I checked, and all my data were correct.

However, the site rewards continued to indicate that I needed to check my data.

I sought my problem FAQs rewards site and saw that there could be a conflict regions, as once I was American live and started to use the Brazilian live.

Then I follow the direction indicated and exits the rewards program and I registered again.

But none of this solved my problem. And to top it off, I lost all my credits.

My account is still asking me to verify the information so they can make the deposit.

Could you check please?

:)

VibroPlex · Nov 6, 2016

Account randomly deleted (i didnt do it) and cant redownload profile.

Xbox.com/status now reports

Service Status: Xbox LIVE Status

Users may experience difficulties with the following services:

•Creating new Xbox LIVE accounts, managing those accounts, or recovering an account on a different console

If you have a problem with redownloading your profile, check Xbox.com/status and make sure the problem is solved.

Dizzy Shay · Nov 6, 2016

Problem with my ambassador status

I've been in the program for about a year including the enforcement beta but I've haven't got the badges etc...

Any reason for this?

Many thanks

XBLRewards8 · Nov 7, 2016

Hello AlinaZ,

We do not see the creation of a new account. You are still looking at your old account, which is why you are still being asked to verify your information. Furthermore, the Credits are still in your account, which is why you are still seeing the notification
to verify your information. The steps to opt out of the program were detailed in your last post at (Problem with my rewards account).

XBLRewards8

Hello AlinaZ,

We do not see the creation of a new account. You are still looking at your old account, which is why you are still being asked to verify your information. Furthermore, the Credits are still in your account, which is why you are still seeing the notification
to verify your information. The steps to opt out of the program were detailed in your last post at (https://forums.xbox.com/en-US/thread/70e61a83-1a75-4b0a-9672-1fbb73a4c3a9).

VibroPlex

Xbox.com/status now reports

Service Status: Xbox LIVE Status

Users may experience difficulties with the following services:

•Creating new Xbox LIVE accounts, managing those accounts, or recovering an account on a different console

If you have a problem with redownloading your profile, check Xbox.com/status and make sure the problem is solved.

joelhalluk

Hello, my problem is reversed, the account status is "Cancelled" but I did not cancel it. Every time I go to register, I go to a page with the account status but no way to activate or reregister.

Any ideas on how to reregister?

Joe

SmackMyNootNoot

Same problem. Tried hard restart, deleting my account, and system reset. Nothing worked. Xbox is having a problem go to xbox.com/status

MeetEquation21

bump, problem still not solved. I've looked on the internet and the only thing that seems to fix it is apperently to make a new adult account and giving that gold status. My account still has four months of gold status so that wouldn't be an option for me.

Problem with my account status