Problem with my Account Invoice Information

SoulReaperWG · Nov 10, 2016

Hello,

on my live Rewards Site at the bottom following Info is written:

"

Deine Einzahlungen sind nicht erfolgreich! Stelle bitte sicher, dass die Rechnungsinformationen, die in deinem Microsoft-Commerce-Konto angegeben sind, korrekt sind, indem du auf die Schaltfläche unten klickst. Wenn dem so ist, erstelle
hier einen Beitrag in unserem Supportforum.

"

The Invoice Infos were checked and ok, so far - and I don't understand where the Problem may be. I hope you can help me.

Best regards

Jens Hoppe aka

:)

stuart loube 22 · Nov 10, 2016

Problem with invoice

it says there is a problem with my account but all looks fine to me can this be sorted please

XBLRewards8 · Nov 10, 2016

Problem with invoice

Hello SurerStuart,

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a database not under our control, we have escalated the problem, and it is currently being worked
on by another team. At the current point in time, they have not yet provided us with an approximate solution date. To be clear, since this is an issue with how data is being sent from an internal source, adjusting your user information will likely not resolve
this issue. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.

XBLRewards8 · Nov 11, 2016

Hello SoulReaperWG,

After reviewing your account, it appears that you are currently being affected by a known internal database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly
communicated to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. This issue is currently being worked
on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.

XBLRewards8

Hello SoulReaperWG,

After reviewing your account, it appears that you are currently being affected by a known internal database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly
communicated to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. This issue is currently being worked
on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.

XBLRewards8

Hello SurerStuart,

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a database not under our control, we have escalated the problem, and it is currently being worked
on by another team. At the current point in time, they have not yet provided us with an approximate solution date. To be clear, since this is an issue with how data is being sent from an internal source, adjusting your user information will likely not resolve
this issue. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.

FoX 54115

bonjour I have a problem with a xbox live invoice here is my card visa and registered and I have an invoice unpaid while I did not want the renewal of my subscription I would like to overcharged my visa card to cancel this invoice me

Deltor360

Because someone in your house bought something on your Xbox. Grandkids? Perhaps, just for example, someone signed up for Disney+ and the trial period ended. Also, Microsoft emails billing invoices so you're informed of charges.

Yes, Please check the email account associated with your Microsoft account to see if you received an invoice for the charge.

AsasFlamejantes

I appreciate the answers, but unfortunately none of them solved the problem. I take to supplement that checked all information about my account (Xbox Live Gold and Microsoft), my payment methods, my address to invoice, my console, my ISP, my universal time,
I'm and all are and they are in Brazil and are configured with Brazil. And my signature was renewed on 01.08.2016 with validity of 1 year. If anyone can help thanks.

Problem with my Account Invoice Information