problem with my abonnement

Foxtrot04510 · Oct 31, 2017

Hello, I am writing this message to report an important problem on my Xbox one. I

use my two-week Gorld code to play online, but despite the fact that

the Xbox Walk tells me I'm connected, I can not play online yet I did

the update well , as well as on the game (I only have one) do you have a quick fix so I do not use my Gorld code for nothing. Thank you in advance.

:)

LadyFalwin · Oct 31, 2017

Xbox live code error

Sorry, i forgot to answer you,

I resolved my problem with the support of "abonnement-xbox-live.com". The problem was that they sent me a code for brasil of something, not correct for Europe, so they sent me another and it's ok.

S2888 · Oct 31, 2017

Two Xbox Liva Abonnements

Hello Xbox Team,

i have a Xbox Live Account a couple of years. I renew my Account by Code Cards (vouchers). Now i have bought a 6 month Card and click renew my Account. Now i have two Xbox Live Abonnements! Can you fix the Problem and put the 6 month on my "old" Abonnement?

best regards

WPAK · Oct 31, 2017

Hi there,

please try the manual power cycle steps like mentioned on the following link, be sure to wait until the power supply light turns and remains orange for at least 30 seconds before powering on again:
Restart or Power Cycle Xbox One Console

if that fails try the following steps:

Remove the profile from the console (Make sure you know the account credentials since you will need them to download the profile at a later step)

Power cycle the console like mentioned before

Download your profile again

If these steps fail too, then it's best to contact Xbox Support via
http://support.xbox.com/contact-us

Let us know the results

WPAK

Hi there,

please try the manual power cycle steps like mentioned on the following link, be sure to wait until the power supply light turns and remains orange for at least 30 seconds before powering on again:
http://support.xbox.com/en-us/xbox-one/console/power-cycle-console

if that fails try the following steps:

Remove the profile from the console (Make sure you know the account credentials since you will need them to download the profile at a later step)
Power cycle the console like mentioned before
Download your profile again

If these steps fail too, then it's best to contact Xbox Support via
http://support.xbox.com/contact-us

Let us know the results

LadyFalwin

Sorry, i forgot to answer you,

I resolved my problem with the support of "abonnement-xbox-live.com". The problem was that they sent me a code for brasil of something, not correct for Europe, so they sent me another and it's ok.

Nico Medic

Salut,

Les abonnements gold sont cumulable. Par conséquent, tu peux, si tu le souhaites, renouveller ton abonnement de suite.

Ton abonnement Xbox Live 12 mois prendra effet la fin de ton abonnement Xbox Live 1 mois.

sethi35

Je voudrais passer d'un abonnement trimestriel un abonnement annuel. Comment faire ?

Toronado666

Je viens de contacter le service. Mon abonnement a disparu et a cesser de fonctionner il y 4 jours. Il me demande mon code d'activation que j'ai jeter il y a longtemps.... Ils ne veulent pas régler le problème. J'ai perdu mon abonnement !!!

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[Translation - I just contacted the Service. My subscription disappeared and stopped working 4 days ago. It asks me for my activation code that I throw away a long time ago.... They don't want to solve the Problem. I lost my subscription!!!]

problem with my abonnement