Problem with Microsoft Solitare Collection on my Samsung Tablet

Discus and support Problem with Microsoft Solitare Collection on my Samsung Tablet in XBoX on Mobile to solve the problem; I cannot change user accounts on my tablet. I have to uninstall and reinstall. I have had this problem since May and have sent four emails with no... Discussion in 'XBoX on Mobile' started by viclea, Jul 29, 2021.

  1. viclea
    viclea Guest

    Problem with Microsoft Solitare Collection on my Samsung Tablet


    I cannot change user accounts on my tablet. I have to uninstall and reinstall. I have had this problem since May and have sent four emails with no answers from Microsoft. I know they got my request email, but they have not answered me. It is getting exasperating because they do not answer. If I need to contact Samsung, or change a setting, or they don't know why, at least they could tell me. Any help from someone in this group will be appreciated.

    I can log in if I haven't used a different user (thus it works if I uninstall and reinstall). When I click on the the icon on the log in page to change user account, the screen just blinks and returns to the sign in page. If I sign out, it will not let me sign back in. If I clear my used app screen, it will allow me to get the sign in page but with the user I just used.

    :)
     
    viclea, Jul 29, 2021
    #1
  2. viclea Win User

    Problem with Microsoft Solitare Collection on my Samsung Tablet

    Thank you for reporting this bug. XBF Mohammed C told me to clear the cache. I clear the cache and data and it is way faster than uninstalling and reinstalling. Maybe your dad would like to try this.
  3. viclea Win User

    Problem with Microsoft Solitare Collection on my Samsung Tablet

    Thank you for the information. This didn't start happening until May 2021. Hopefully, someone will fix it.
  4. Christopher Revoredo Win User

    Problem with Microsoft Solitare Collection on my Samsung Tablet

    Excellent! Thank you for the heads up Viclea!
  5. viclea Win User

    Problem with Microsoft Solitare Collection on my Samsung Tablet

    How do I clear my tablet cache? Also, will that mean that it will not show the months of games that I finished?
  6. Christopher Revoredo Win User

    Problem with Microsoft Solitare Collection on my Samsung Tablet

    Yes! My uncle is having the same issue! I have reported it on the official Reddit! So let's hope for an update on this!
Thema:

Problem with Microsoft Solitare Collection on my Samsung Tablet

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