Problem with invoice

Discus and support Problem with invoice in XBoX Rewards & Social to solve the problem; it says there is a problem with my account but all looks fine to me can this be sorted please 6b019c99-695c-48b2-bd6c-4d84209893cb Discussion in 'XBoX Rewards & Social' started by stuart loube 22, Mar 15, 2017.

  1. stuart loube 22
    stuart loube 22 Guest

    Problem with invoice


    it says there is a problem with my account but all looks fine to me can this be sorted please

    :)
     
    stuart loube 22, Mar 15, 2017
    #1
  2. FoX 54115
    FoX 54115 Guest
    probleme facture

     
    FoX 54115, Mar 15, 2017
    #2
  3. XBLRewards8
    XBLRewards8 Guest
    Problem with my Account Invoice Information

    Hello SoulReaperWG,

    After reviewing your account, it appears that you are currently being affected by a known internal database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly
    communicated to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. This issue is currently being worked
    on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.
     
    XBLRewards8, Mar 15, 2017
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Problem with invoice

    Hello SurerStuart,

    After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a database not under our control, we have escalated the problem, and it is currently being worked
    on by another team. At the current point in time, they have not yet provided us with an approximate solution date. To be clear, since this is an issue with how data is being sent from an internal source, adjusting your user information will likely not resolve
    this issue. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.
     
    XBLRewards8, Mar 15, 2017
    #4
  5. XBLRewards8 Win User

    Problem with invoice

    Hello SurerStuart,

    After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a database not under our control, we have escalated the problem, and it is currently being worked
    on by another team. At the current point in time, they have not yet provided us with an approximate solution date. To be clear, since this is an issue with how data is being sent from an internal source, adjusting your user information will likely not resolve
    this issue. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.
  6. ChrisCalvin71 Win User

    Problem doubles invoicing

    Barton,

    We are not able to help you here with billing. I would recommend either going to support at https://support.microsoft.com/en-us/contactus/ and chat with an online assistant or you can go to https://support.microsoft.com/en-us/help/28808/microsoft-store-contact-support
    and look to see if there is a number for your country to call and talk to them about your billing issue.
  7. HyperVenom523 Win User

    Problem doubles invoicing

    Money related service goes to support
  8. FoX 54115 Win User

    probleme facture

    bonjour I have a problem with a xbox live invoice here is my card visa and registered and I have an invoice unpaid while I did not want the renewal of my subscription I would like to overcharged my visa card to cancel this invoice me
  9. M3tal Daz3 Win User

    Invoice

Thema:

Problem with invoice

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