Problem with Headphones on Xbox one joystick

You would need to contact an xbox support agent and provide proof of purchase with the purchase date visable to process any warranty claim if the device was indeed still in warranty

WWW.SUPPORT.XBOX.COM/CONTACTUS

Web translation:

Manette no longer gives a sound

Hello Since yesterday my joystick gives no more sound

Whether it's the sound of the interface or group games

I tried with several headphones and headphones to no avail

My headphones is a classic audio headphone plug in jack

Thanks a lot to you

Response:

Hi there,

please try the manual power cycle steps like mentioned on the following link, be sure to wait at least 60 seconds before powering on again:

http://support.xbox.com/en-us/xbox-one/console/power-cycle-console

If that doesn't help then please double check the Chat and or Sound mixer settings on the console.

Also be sure to try and see what happens when using a different controller (joystick) or different headphones.

Let us know the results

Is this the first time I see this problem, does the button you use to turn off the controller work perfectly during a game? (print screen, console options) already tried to sync the control again?

Hey there piep14

Thanks for reaching out to the Forums for advice on how to handle this problem you're experiencing trying to get your console to stay connected. I can totally understand how this could be pretty concerning/confusing. If the steps outlined in our wireless
controller solution previously posted did not help, then it seems that your console is experiencing a hardware problem (especially if the same thing happens with other controllers).

If you would like to get your console repaired, you can visit
device support or contact
customer support and having an agent outline your service options directly.

Hope this information was helpful.

Thanks for reading!

I perform a hard reset every couple of weeks and I don't experience those types of issues.

Try performing a hard reset EXACTLY like this. Hold the power button on the console for 8 seconds or until the power shuts down completely.
Unplug the power cord from the back of the console for 5 minutes.
Plug the power cord back in and restart the console.

Don't work for me