Problem with gems rewards

I think I may also be having this same type of an problem since I just yesterday tried to use some of my gems too for an 250 Gem reward, no email for that one yet.

5,000 Rewards Credits for 250 Gems ,

but in any case I have yet to get an redeem email code for it, not really sure where I need to go for them to send me my code anyway, it sounds related to some of these problems report on this forum. I think it should convert the points to Microsoft rewards
points correct, so I can use it on my xbox one, anyway if it was an direct $5 dollar deposit that would be fine, but I don't think its show up on my account yet. it sounds like their having problems with some of these 250 gem rewards , I used an 100 gem rewards
also yesterday I got an email for that one, but not my 250 gem reward yet.

I think I may also be having an problem since I just yesterday tried to use the

5,000 Rewards Credits for 250 Gems but I have yet to get an redeem email code for it, not really sure where I need to go for them to send me my code anyway, it sounds related to some of these problems report on this forum. I think
it should convert the points to Microsoft rewards points correct, so I can use it on my xbox one, anyway if it was an direct $5 dollar deposit that would be fine, but I don't think its show up on my account yet. it sounds like their having problems with some
of these 250 gem rewards , I used an 100 gem rewards also yesterday I got an email for that one, but not my 250 gem reward yet.

Well i have the same problem and further to that now 250 gems are gone without getting my reward...

I have the same problem with cashed in gems for MS gift cards. Gems removed from account, but no emails, no confirmations, not balance change.

I need to find a way to contact xbox rewards live about this.

So now ive bought two 5000 rewards cards for 250 gems each and it isn't giving me the rewards but the gems are gone