Problem with Feb Bonus Star Promotion

I have an issue where I completed a bonus star offer last month but have not yet received the star. I made a purchase in Feb before the deadline but it posted on March 1st. I will be happy to furnish the receipt if necessary as it shows the transaction
took place in Feb not March. I have an open ticket on my profile regarding this but was told that I have to post here for resolution.

Thanks

:)

 

Promotion of 'Add a Star to your MyVIP'

Hi,

I wonder if purchase of any game released in Feb (I am not talking about pre-order but purchasing game after release) are counted for the promotion, Add a Star to your MyVIP'. For example, Halo Wars 2 is going to be released on feb.16, so if I buy it on
feb.20, is that counted for the promotion I mentioned above?

 

One purchase, one star promotion from FEB 2017...

I know it's been awhile since the promotion ended but this just came back to memory today after checking my XBOX rewards account and noticing I'm still at the 2 MyVIP star level instead of the 3-star level...I'm fairly certain I met the requirements to purchase
$100 before the end of FEB 2017...I do see several other support post responses that there was a delay of some sort in processing purchases made on 28 FEB 2017...I do recall some of my purchases were made late in FEB but I do not recall if they were on 28
FEB or not...would someone from Support please check into this for me...much appreciated....

 

Hello Will59031,

As mentioned in your previous post at (Problem with Xbox Live Rewards), you were beneath the spending requirement for this
offer. As stated in the FAQ for the offer, all purchases are based off the UTC time zone. Since your purchase was made in March, it was not eligible for this offer:

How does the MyVIP Star Boost work?

Select Xbox Live Rewards members can earn an extra Star for their 2017 MyVIP Star Rank by spending at least $XX before tax on qualifying MyVIP content in the Xbox Store or Microsoft Movies & TV. In order to qualify, you must be invited to participate. Completion
of your purchase(s)must be made between February 1, 2017 00:00 UTC and February 28, 2017 23:59 UTC. Please visit World Time Server: current local time and date in any zone or another world time database to determine local time.