Problem with Crusader King III

Thank you for your rapid answer ! Sorry, but I didn't mentionned a detail : it's on PC. I have the game pass, and the game can't open the game..

Hello @Vickyval9915, I hope everything is going well for you!

Thank you for reaching Microsoft Xbox Forum support.

I am very sorry to know you are having such conveniences. Please do not worry about the situation because I am here to help you out!

According to the explanation you have provided, I believe your console might need either a network reset or just a system refresh. Therefore, you will only need to follow those simple troubleshooting steps that I will provide you with and your issue should be fixed.

The following troubleshooting step will help you clear out your MAC address:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

Another step that you can try to resolve the issue, would be to remove and re-add your account. In order to do that please go to: settings> account> remove accounts> remove your account.

Note => Please make sure that you remember the password for your account because you will need to sign in again.

If the issue still persists after going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 10-15 seconds plug all your cables back in and then restart your console.

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

https://www.xbox.com/en-us/games/store/crusader-kings-iii/9n7gg222gtth

This?

Same problem. First game I tried to download gave me the same error, it was Crusader Kings III. I tried Europa Universalis and it worked. It's a really annoying problem and I don't know they can't fix it.

If I get the error again I am cancelling my subscription.

Hi Candyvanman007, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

As per checking, even on the website, there is no discount for the game. You may have seen the PC version of Crusader Kings III. I got you the link here for the Xbox version: https://www.xbox.com/en-US/games/store/crusader...

It's not listed on the known issue list so we may need to check from time to time if the game will be discounted.