Problem with cancelling subscription

Discus and support Problem with cancelling subscription in XBoX on Consoles to solve the problem; I forgot to cancel my subscription and auto payment. And today I received a massage "subscription renewal error", because I haven't got enough money on... Discussion in 'XBoX on Consoles' started by BertMoretz, Oct 28, 2017.

  1. BertMoretz
    BertMoretz Guest

    Problem with cancelling subscription


    I forgot to cancel my subscription and auto payment. And today I received a massage "subscription renewal error", because I haven't got enough money on my debit card. So, now, i have indebtedness and i can't cancel subsciption. How can I cancel subscription
    if I don't want to renew it.

    :)
     
    BertMoretz, Oct 28, 2017
    #1
  2. EggsBoxJuan
    EggsBoxJuan Guest
    EggsBoxJuan, Oct 28, 2017
    #2
  3. TalioAngelus
    TalioAngelus Guest
    Cancelling subscriptions

    Ok, in the defense of the individual who works full time (since I do so as well), they suggest you be IN FRONT OF YOUR CONSOLE TO CANCEL. Sorry, I'd get fired if I brought my Xbox360 into my place of business. What if my console had been stolen?

    I have had accounts with multiple MMORPGs (Everquest, Rift, DAoC to name a few) none have required me to call anyone in order to cancel my subscription. My cable bills, my electric bills, my auto insurance, my internet.. etc.. have not required me to call
    in order to cancel a subscription. The music played from Microsoft support is awful, not the normal elevator music I am accustomed to - It sounds like mariachi music.

    5pm on a Wednesday evening I waited 15 minutes on the nose for a response, customer support spoke english fluently and fine and even agreed that he would prefer Xbox Live provide automatic renewal cancellation via the internet. Your options are as follows:
    Move to Illinois or the UK where it is illegal to bar someone from cancelling automatic renewal by the same method it was initated, call customer support and wait the necessary time, or contest the payment with your credit card/Paypal. Good luck.
     
    TalioAngelus, Oct 28, 2017
    #3
  4. Smwutches
    Smwutches Guest

    Problem with cancelling subscription

    You would need to contact support and speak to billing for assistance. 1-800-4my-xbox if you're in the US/Canada or Contact Us | Xbox Support
     
    Smwutches, Oct 28, 2017
    #4
  5. Smwutches Win User

    problems to cancel subscription

    You would have to try contacting support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us
  6. Vardagul Win User

    Subscription cancellation problems

    Hi Tony! My name is Darhlene and I’m here to assist you.

    Since this is not a fraudulent charge and I understand that you have already contacted Xbox support to no avail, the best way to resolve this issue is to contact them again, as they have the necessary tools and resources to investigate this case and possibly cancel the automatic subscription renewal.

    Just a friendly reminder that we are Xbox gamers just like you in this community. We are not Microsoft employees and we do not have access to your account or any tools to manage it.

    Try to contact their Xbox Live Chat Support, here's how:

    1. Visit the Xbox Support website: https://support.xbox.com/en-US/contact-us/
    2. Click on the "Contact Us" button on the right of the screen.
    3. Select the issue you need help with and click on the "Next" option.
    4. Sign in to your Microsoft account.
    5. Follow the prompts to connect to a live chat agent.

    Kind Regards,
    Darhlene
  7. Smwutches Win User

    Problem with cancelling subscription

    You would need to contact support and speak to billing for assistance. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us
  8. WPAK Win User

    Problem with canceling the subscription

    Hi there,

    to be sure please see this link for the steps on how to cancel a subscription:

    https://support.xbox.com/billing/xbox-subscriptions/how-to-cancel-xbox-subscription

    If there currently is a payment due then this needs to be sorted first.

    If everything is fine but you still can not cancel the subscription then it's best to contact Xbox Support via Phone or Microsoft Support Chat and they should be able to assist you in cancelling the subscription (and refund if available).

    To contact Xbox Support use
    http://support.xbox.com/contact-us

    Let us know the results
  9. Kwiatuszek200 Win User

    Problem with canceling the subscription

    Hi there,

    to be sure please see this link for the steps on how to cancel a subscription:

    https://support.xbox.com/billing/xbox-subscriptions/how-to-cancel-xbox-subscription

    If there currently is a payment due then this needs to be sorted first.

    If everything is fine but you still can not cancel the subscription then it's best to contact Xbox Support via Phone or Microsoft Support Chat and they should be able to assist you in cancelling the subscription (and refund if available).

    To contact Xbox Support use
    http://support.xbox.com/contact-us

    Let us know the results
    I managed to contact the customer support office, and unfortunately, the subscription cannot be undone.

    Thanks for the help ;)
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Problem with cancelling subscription

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