Problem with canceling the subscription

Discus and support Problem with canceling the subscription in XBoX Accessibility to solve the problem; Hello, I have a problem with canceling the Xbox Game Pass Subscription and a refund. fef137c5-eb7b-4a2f-a624-8d6f794ebee9 Discussion in 'XBoX Accessibility' started by Kwiatuszek200, Aug 3, 2018.

  1. Kwiatuszek200
    Kwiatuszek200 Guest

    Problem with canceling the subscription


    Hello, I have a problem with canceling the Xbox Game Pass Subscription and a refund.

    :)
     
    Kwiatuszek200, Aug 3, 2018
    #1
  2. Danno McK.
    Danno McK. Guest
    Canceling subscription

    [quote user="Assassin2900"]Cancelling auto renewal or removal of your credit card on file will effectively cancel your subscription and in most normal circumstances revert you to a Free member. Any remaining time on your subscription is normally forfeited
    unless there is extenuating circumstances and you specifically request reimbursement via token code.[/quote]

    From many, many other forum posters' experience it seems pretty clear that cancelling auto-renew does
    not remove the rest of your subscription.

    The complication is that you still can't remove the credit card details from your profile until the subscription ends, so if somebody insists on having their payment details removed immediately, then yes, Support will cancel your current subscription in order
    to do that. Having not done it myself, I'm not sure how insistent you need to be about getting your redemption code to re-add your remaining months of Live. It should be routine, but I know things can go wrong... of course, the forums make me think that more
    than half of all gamertags have invalid or expired email addresses attached to them, which would make it hard for Support to send the codes. (It seems like they only give you that code if you had more than 1 month remaining, which makes sense if 1-month codes
    are the shortest they have.)
     
    Danno McK., Aug 3, 2018
    #2
  3. XxKluTcHxX v1
    XxKluTcHxX v1 Guest
    Canceling subscription

    yeah just call the number above
     
    XxKluTcHxX v1, Aug 3, 2018
    #3
  4. WPAK
    WPAK Guest

    Problem with canceling the subscription

    Hi there,

    to be sure please see this link for the steps on how to cancel a subscription:

    https://support.xbox.com/billing/xbox-subscriptions/how-to-cancel-xbox-subscription

    If there currently is a payment due then this needs to be sorted first.

    If everything is fine but you still can not cancel the subscription then it's best to contact Xbox Support via Phone or Microsoft Support Chat and they should be able to assist you in cancelling the subscription (and refund if available).

    To contact Xbox Support use
    http://support.xbox.com/contact-us

    Let us know the results
     
    WPAK, Aug 3, 2018
    #4
  5. Kwiatuszek200
    Kwiatuszek200 Guest
    I managed to contact the customer support office, and unfortunately, the subscription cannot be undone.

    Thanks for the help Problem with canceling the subscription ;)
     
    Kwiatuszek200, Nov 5, 2018
    #5
  6. Smwutches Win User

    problems to cancel subscription

    You would have to try contacting support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us
  7. Vardagul Win User

    Subscription cancellation problems

    Hi Tony! My name is Darhlene and I’m here to assist you.

    Since this is not a fraudulent charge and I understand that you have already contacted Xbox support to no avail, the best way to resolve this issue is to contact them again, as they have the necessary tools and resources to investigate this case and possibly cancel the automatic subscription renewal.

    Just a friendly reminder that we are Xbox gamers just like you in this community. We are not Microsoft employees and we do not have access to your account or any tools to manage it.

    Try to contact their Xbox Live Chat Support, here's how:

    1. Visit the Xbox Support website: https://support.xbox.com/en-US/contact-us/
    2. Click on the "Contact Us" button on the right of the screen.
    3. Select the issue you need help with and click on the "Next" option.
    4. Sign in to your Microsoft account.
    5. Follow the prompts to connect to a live chat agent.

    Kind Regards,
    Darhlene
  8. Smwutches Win User

    Problem with cancelling subscription

    You would need to contact support and speak to billing for assistance. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us
  9. WPAK Win User

    Problem with canceling the subscription

    Hi there,

    to be sure please see this link for the steps on how to cancel a subscription:

    https://support.xbox.com/billing/xbox-subscriptions/how-to-cancel-xbox-subscription

    If there currently is a payment due then this needs to be sorted first.

    If everything is fine but you still can not cancel the subscription then it's best to contact Xbox Support via Phone or Microsoft Support Chat and they should be able to assist you in cancelling the subscription (and refund if available).

    To contact Xbox Support use
    http://support.xbox.com/contact-us

    Let us know the results
  10. Kwiatuszek200 Win User

    Problem with canceling the subscription

    Hi there,

    to be sure please see this link for the steps on how to cancel a subscription:

    https://support.xbox.com/billing/xbox-subscriptions/how-to-cancel-xbox-subscription

    If there currently is a payment due then this needs to be sorted first.

    If everything is fine but you still can not cancel the subscription then it's best to contact Xbox Support via Phone or Microsoft Support Chat and they should be able to assist you in cancelling the subscription (and refund if available).

    To contact Xbox Support use
    http://support.xbox.com/contact-us

    Let us know the results
    I managed to contact the customer support office, and unfortunately, the subscription cannot be undone.

    Thanks for the help ;)
Thema:

Problem with canceling the subscription

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