Problem with billing address

So I have been trying to get my free games with gold and also trying to buy some backwards compatible Xbox 360 games on my Xbox One. When I try either one it says that "This purchasing channel requires a billing account. Please add a valid payment instrument."

I have two seperate cards on my account that have both been used to buy other things in the marketplace and pay for my subscription. Also when I try to change my billing address it says I am in United States and I can't change it (I am in Canada). My account
says Canada and has my address so how do I fix this?

:)

 

Help with billing address

Hello!

I want to buy MS points, but in the address details it shows USA and I live in Canada - it's not clear to me why my account chooses USA, but it's grayed out and I can't change it.

Is there any place where I can change my account's country to Canada? I opened it just a short while ago and was already living in Canada (and BTW never lived in the US anyway...) - I didn't see any way to choose a country when opening the account, so I
suppose this is some default setting or whatever?

I suppose I can just put some bad address there but what's the point, right?

Thanks in advance for any help!

 

Help with billing address

Thanks guys, I opened a new user. It's a shame though that this can't be changed, sounds simple enough.

 

You would need to contact support and they can help you with purchasing issues. 1-800-4my-xbox if you're in the US/Canada or Contact Us | Xbox Support