Problem with billing address

MeltaRockz · Oct 13, 2017

So I have been trying to get my free games with gold and also trying to buy some backwards compatible Xbox 360 games on my Xbox One. When I try either one it says that "This purchasing channel requires a billing account. Please add a valid payment instrument."

I have two seperate cards on my account that have both been used to buy other things in the marketplace and pay for my subscription. Also when I try to change my billing address it says I am in United States and I can't change it (I am in Canada). My account
says Canada and has my address so how do I fix this?

:)

Giri Berenstein · Oct 13, 2017

Help with billing address

Hello!

I want to buy MS points, but in the address details it shows USA and I live in Canada - it's not clear to me why my account chooses USA, but it's grayed out and I can't change it.

Is there any place where I can change my account's country to Canada? I opened it just a short while ago and was already living in Canada (and BTW never lived in the US anyway...) - I didn't see any way to choose a country when opening the account, so I
suppose this is some default setting or whatever?

I suppose I can just put some bad address there but what's the point, right?

Thanks in advance for any help!

Giri Berenstein · Oct 13, 2017

Help with billing address

Thanks guys, I opened a new user. It's a shame though that this can't be changed, sounds simple enough.

M3tal Daz3 · Oct 13, 2017

You would need to contact support and they can help you with purchasing issues. 1-800-4my-xbox if you're in the US/Canada or Contact Us | Xbox Support

M3tal Daz3

You would need to contact support and they can help you with purchasing issues. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us

Georges C.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello AbdullahXbox, the region of your account, your payment methods and your billing address has to be the same, if you are in the UK then everyone has to belong to the UK.

QuickMythril

what exactly is the problem you are having?

Miss Ermine

Hi there Player! That shouldn't cause an issue. It sounds like the account you're trying to register has its region set to the USA. Is this a new account you're trying to create, or an old one? If you're trying to create a new account, you may want to
restart the process and make sure you do not set it to be a US account. If you're trying to update an old account, then you will need to contact support over the phone/chat to discuss changing the region.

(Also as a final note, you do not need to have a new account for your repaired console. You can just use the Download Profile option on the Sign In screen and download your own account!)

XBLRewards3

Hi kAlal00. Your Rewards locale and your Xbox Live locale does not match and this is causing deposits to fail. Your Rewards locale is US, and your Xbox Live locale is not. To change your Rewards locale to your current Xbox Live locale, you'll need to opt
out of the program, wait 48 hours, and re-enroll. Once you do so, reach out to us again and we'll recover your pending Credits.

Problem with billing address