Problem with balancing the account

I'm doing this for my daughter who has an XBox account and I wanted to extend her online gambling. For this I should compensate for a month of failure. But now comes this bill I do not understand.

[table][tr][td]Xbox Live Gold[/td][td]5,87 €[/td][/tr][tr][td][td]Steuer[/td][td]1,12 €[/td][/tr][tr][td][td]Insgesamt[/td][td]6,99 €[/td][/tr][tr][td][td]Ihre Microsoft-Kontosaldo[/td][td]26,03 €[/td][/tr][tr][td][td]Gesamt verbleibend[/td][td]-19,04 €[/td][/tr][/table]

Wählen Sie eine Zahlungsmethode für den Restbetrag. Wir verwenden diese als Ersatzzahlungsmethode für Ihre Microsoft-Kontosaldo.
[Translation - Choose a payment method for the balance. We use this as a replacement payment method for your Microsoft account balance]

So if I have to pay 6.99 and I have 26,03 why then stay with me -19.04 on which I should pay with another service.

Why ?

:)

 

Problem with Microsoft account balance

depends on the game she is trying to buy

If it's a 360 then no

You must make the purchase

 

Problem with Microsoft account balance

I placed $10 in my daughters XBox Live account through the microsoft.com/family website but when she tried to purchase something she gets the following message: "You cannot buy or download because of how your account is setup." I've confirmed she has no
restrictions on games or content. Has anyone else ever come across this?

 

Hi Andreas,

Thanks for your post! I understand how a situation like this can cause confusion, we appreciate you coming to the forum for support. Check out this article on past due balances:

How to pay past due balance on an Xbox subscription If you still have other issues or questions, feel free to use the
Contact Us portal to speak with an agent.

I hope this helps, thanks again.