Problem with balancing the account

Discus and support Problem with balancing the account in XBoX on Consoles to solve the problem; I'm doing this for my daughter who has an XBox account and I wanted to extend her online gambling. For this I should compensate for a month of failure.... Discussion in 'XBoX on Consoles' started by AndreasFroehling-Paulsen, Nov 30, 2018.

  1. AndreasFroehling-Paulsen
    AndreasFroehling-Paulsen Guest

    Problem with balancing the account


    I'm doing this for my daughter who has an XBox account and I wanted to extend her online gambling. For this I should compensate for a month of failure. But now comes this bill I do not understand.

    [table][tr][td]Xbox Live Gold[/td][td]5,87 €[/td][/tr][tr][td][td]Steuer[/td][td]1,12 €[/td][/tr][tr][td][td]Insgesamt[/td][td]6,99 €[/td][/tr][tr][td][td]Ihre Microsoft-Kontosaldo[/td][td]26,03 €[/td][/tr][tr][td][td]Gesamt verbleibend[/td][td]-19,04 €[/td][/tr][/table]

    Wählen Sie eine Zahlungsmethode für den Restbetrag. Wir verwenden diese als Ersatzzahlungsmethode für Ihre Microsoft-Kontosaldo.
    [Translation - Choose a payment method for the balance. We use this as a replacement payment method for your Microsoft account balance]

    So if I have to pay 6.99 and I have 26,03 why then stay with me -19.04 on which I should pay with another service.

    Why ?

    :)
     
    AndreasFroehling-Paulsen, Nov 30, 2018
    #1
  2. ngocphi
    ngocphi Guest
    Problem with Microsoft account balance

    depends on the game she is trying to buy

    If it's a 360 then no

    You must make the purchase
     
    ngocphi, Nov 30, 2018
    #2
  3. Gus Jones
    Gus Jones Guest
    Problem with Microsoft account balance

    I placed $10 in my daughters XBox Live account through the microsoft.com/family website but when she tried to purchase something she gets the following message: "You cannot buy or download because of how your account is setup." I've confirmed she has no
    restrictions on games or content. Has anyone else ever come across this?
     
    Gus Jones, Nov 30, 2018
    #3
  4. XBF Ezra G
    XBF Ezra G Guest

    Problem with balancing the account

    Hi Andreas,

    Thanks for your post! I understand how a situation like this can cause confusion, we appreciate you coming to the forum for support. Check out this article on past due balances:

    How to pay past due balance on an Xbox subscription     If you still have other issues or questions, feel free to use the
    Contact Us portal to speak with an agent.

    I hope this helps, thanks again.
     
    XBF Ezra G, Nov 30, 2018
    #4
  5. XBF Ezra G Win User

    Problem with balancing the account

    Hi Andreas,

    Thanks for your post! I understand how a situation like this can cause confusion, we appreciate you coming to the forum for support. Check out this article on past due balances:

    How to pay past due balance on an Xbox subscription     If you still have other issues or questions, feel free to use the
    Contact Us portal to speak with an agent.

    I hope this helps, thanks again.
  6. Smwutches Win User

    Problems with the balance of my account.

    You would need to contact support and speak to billing. http://support.xbox.com/contact-us
  7. JemVanWin Win User

    Xbox account balance problems

    When you log on to Microsoft's website, and go to Manage Account, ie https://account.microsoft.com/billing/ , does the Available Balance actually show a different figure
    than what is shown on the Xbox Store App?
  8. xxxTIMBURYxxx Win User

    Xbox account balance problems

    Msa and im trying to buy the loyality offer for bf5 through bf1
    Are you referring to the Loyalty Promotion, which offers BF:1 and BF:4 owners to purchase BF:V for 50% off?

    If so, it appears that promotion expired December 20, 2018.

    More information can be found HERE.
  9. DocOQ Win User

    Xbox account balance problems

    Msa and im trying to buy the loyality offer for bf5 through bf1
Thema:

Problem with balancing the account

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