Problem with an already bought game

So I bought BO2 some time ago, and at first I played and it was all fine, yasterday i tried to play it and a message pop up amd said “Do you own thai game or app” I tried to start it various times and it didnt work, then I uninstalled it and installed it
again but the same message shows up, and it only happens in this game, I play other backward compability games and play them with no problem.

:)

 

Already bought game

This problem has been occurring for over a month and tried turning it off then on

 

Already bought game

there a joke it happened with my lococycle went back to get the last few achivments so i went to re download and it wants me to buy it . contacted xbox and they were so rude and toold me to take the loss and thats messed because there customer service before
that has always been the best i have ever seen in the gaming industry and they did not care that some how i have saved videos and nearly all the achivments for a game that i supposdly never owned . I am waiting and i am going to contact them again because
that is theft bottom line i paid money and the guy sais take the loss i wish i recorded the conversation i can tell you when i call again i will be ready to record it if its the same rude man again. Wish you luck

 

Do you know if the game got refunded at all?

Edit: That was a stupid question - you're able to reinstall it after all.

Some other trouble shooting steps:

Reboot the console fully (hold power down for 10+ seconds)

Try playing with another account

 

Hello, today Xbox live was having some service alert, its about purchase and content usage



You can check the status here...

Xbox Live Service Status | Xbox Live Service Outage



Please be patient until the service return to normal working. Thanks for your understanding and patience...

 

Tried rebooting and it didnt work, and my brother tried to play it on his xbox with a diffrent profile and it didnt work.

 

But Ive had this problem for some time now :/, I just wanna do the origins EE man (

 

Hello Lemongrab,

Thank you for keeping us updated. We recommend checking the
order history and
licenses for the Microsoft account that is trying to launch the game. Once the transaction and license has been confirmed, please contact the
Xbox Support Team to report this issue. The support team will further investigate the failure to launch the game if the account has both the transaction and license. We will provide
steps on how to complete this process. Be sure to let us know the results!

1. Click the contact support link we provided
2. Select Games in the category area
3. Select No Thanks...
4. Select Prepaid codes
5. Choose your preferred method of contact

 

check to make sure you are logged into the account that purchased the game