Problem with Achievements tab in guide after latest Alpha Ring update

Seems limited to accessing digital games following the latest Insider Alpha Ring update. Hard reset didn't resolve the problem, and the offline update failed. I'm now trying full factory reset (a pain, but them's the breaks if you're an insider) and I'll
let everyone know how I get on.

Hi SnoFox,

This has been a known issue for a while now and acknowledged by the Xbox Preview team and were testing a fix for this issue in the Alpha ring back in December. Since then, there has been no updates but based on this

article I'm assuming the issue was resolved in the Alpha ring preview update but doesn't seem to have gone live yet. There could have been some setbacks or the issue re-surfaced.

This was being tested in the Alpha ring, which is the first ring to test preview updates and requires an invitation to join, and has preview updates with the potential to have the most bugs so it's possible it's stalled in the Alpha ring.

My suggestion is to report the issue through the Xbox Insider Hub app, which you can do so by the report a problem option in the power menu after you have the app downloaded.

https://support.xbox.com/xbox-one/console/xbox-insider-hub-report-a-problem

If you join the Insider program, eventually it should get pushed to the other preview rings and you can get the fix in an upcoming preview update before it would go live.

If you are in the Alpha Ring of the Insider Program, you are more prone to encountering these types of problems; since you are receiving updates that have barely been tested.

The best you can do is to encounter the issue again, hold down the Xbox Guide button, report the problem, and wait for the next wave of updates.

The new update is only out for some Alpha & Alpha skip ahead insiders at the moment.

If you're in the Omega ring then you'll probably be the last ring to get the update before it's released to everyone.

This has supposedly been fixed, along with a bunch of other stuff, in an update that's available for people in the preview program (alpha ring) now.

So, if you're in the alpha ring, check for updates and you should see it there ready to install.

If you're not in the alpha ring, or you're not in the preview program at all, I expect they'll roll out an update with a bunch of fixes in it to the public fairly soon.