Problem with a payment

Discus and support Problem with a payment in XBoX Sales and Promo to solve the problem; I've done a mistake 2 days ago, i was going to buy some games on sale since threre is the black friday, but i accidentally logged in with the account... Discussion in 'XBoX Sales and Promo' started by Thehunter 11687, Nov 21, 2017.

  1. Thehunter 11687
    Thehunter 11687 Guest

    Problem with a payment


    I've done a mistake 2 days ago, i was going to buy some games on sale since threre is the black friday, but i accidentally logged in with the account of my brother, while the xbox live gold is only on my account, that i share with him, knowing the price
    i went to buy deux ex: manking divided, because there is a huge sale on it, but later on i realized that i'd spend 70€ instead of 10,50€. There is something to do about this? i mean please, i just bought a full price game while there's an 80% sale on it, that
    was my mistake i know, but i want just to refund the game, i'll buy it again with some other games.

    Sorry if this is not wrote properly, i did my best since i'm italian.

    :)
     
    Thehunter 11687, Nov 21, 2017
    #1
  2. DominumStige
    DominumStige Guest
    Problem with a Payment

    Hi!

    Check your
    order history     if you can get a refund (you must have played for less than 2 hours). Otherwise contact the support directly.
     
    DominumStige, Nov 21, 2017
    #2
  3. Smwutches
    Smwutches Guest
    Smwutches, Nov 21, 2017
    #3
  4. Smwutches
    Smwutches Guest

    Problem with a payment

    Smwutches, Nov 22, 2017
    #4
  5. Thehunter 11687
    Thehunter 11687 Guest
    oh okay ty, i didn't really know what i can do, so i tried with this, ty for the tip ^^
     
    Thehunter 11687, Nov 3, 2018
    #5
  6. onyxishere Win User

    payment problems

    Call up support and speak with billing to have them help you remove the card.
  7. Obeseolini Win User

    Payment Problem

    Yeah, gotta call microsoft tomorrow. Bought a 3 month prepaid from gamestop today and it won't even let me use that!
  8. SGSRTcameron Win User

    Payment Problem

    Hi, your best bet would be to call 1-800-4-my-xbox and they should be able to assist on there end.

    -
  9. onyxishere Win User

    payment problem

  10. Mister Gwyther Win User

    Payment Problem

    Hey there Charity! I understand you are having some trouble purchasing this promotion. Can you visit our Payment Method guide (forums.xbox.com/.../153161.aspx)
    and ensure your PayPal account meets the criteria for use with Xbox LIVE? Also, can you please try another payment method to see if that works? Let us know if that helps!

    PS - I'm going to move this over to our 06 - Purchasing/Downloading forum for better assistance. Thanks!
Thema:

Problem with a payment

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