Problem with a membresy gold

Hi everyone

in december of the last year i bought a membresy xbox live gold for 3 months by credit card . It worked perfectly but , now today i dont have gold, obviusly because the membresy has finished, but the really problem is i dont want that suscription plan anymore,
but the system does not let me change it. Also the system displays a message saying : you have to pay your old membresy to keep playing with xbox live, can anyone help me with this?

i want to buy a suscription for ONLY ONE MONTH but i have only one choise ... 3 MONTHS and i dont want that...

:)

 

my membresi for 14 days from halo 4

well the problem is when i want select my membresy this not work and it appear "mistake 8C210003" what i do in this case? how i fix this problem and i use my membresy for 14 days.

dates: i am from colombia and is my first membresy

 

A problem with gold status

Hi there,

Remeeming errors can be caused by issues on the account itself. Be sure to check if your billing information is correct at
http://billing.microsoft.com and also check
http://account.microsoft.com/services for any outstanding amount issues, these need to be sorted prior to being able to redeem codes.

After that try redeeming the code on both xbox console and via xbox.com/redeemcode

Also check that the Xbox Live account, the console and code all match region wise, using different regions for any of them cause issues too.

If you can't find anything wrong and it is still not working, best thing to do is to contact official Xbox Support via Phone or Microsoft Support Chat at
Contact Us | Xbox Support they can do a more indepth look into this issue.

 

Hi there,

Did you turn off auto renew before your subscription ended?

To switch from one subscription length to the other, you need to cancel the first subscription (and make sure auto renew is off).