Problem with 640x480 screen resolution in LG G2 OLED TV

Hi Raikrod,

Thank you for your update.

You may submit a report directly to the Xbox team. They will love to hear your feedback for them what needs to be enhance and improve on the system.

Please don't hesitate to give them a feedback or any ideas.

Thank you,

Microsoft Community Moderator

Hi Makrod,

Greetings!

Thank you for publishing in Microsoft Community.

We understand that you are experiencing an issue with your Xbox Series X where the resolution changes to 640x480 every time you turn it on, and you have to reboot the console to solve the problem.



This issue could be caused by a few different factors, such as a faulty HDMI cable, outdated firmware, or incorrect display settings. To troubleshoot this issue, I recommend the following steps:



1. Check your HDMI cable: Make sure that your HDMI cable is securely connected to both your Xbox Series X and your TV or monitor. If the cable is loose or damaged, it could cause issues with the display resolution.



2. Update your firmware: Make sure that your Xbox Series X is running the latest firmware. To check for updates, go to Settings > System > Updates & downloads > Console update. If an update is available, download and install it.



3. Check your display settings: Make sure that your display settings are configured correctly. To do this, go to Settings > General > TV & display options. Make sure that the resolution is set to the native resolution of your TV or monitor, and that the refresh rate is set to the highest available option.



4. Reset your Xbox display settings: If the above steps do not solve the issue, you can try resetting your display settings to their default values. To do this, go to Settings > General > TV & display options > Video fidelity & overscan > Reset display settings.



5. Check if Game Mode on your TV's setting make sure it's enable.

6. Try to plug in the HDMI cable to another ports on your TV.



You may check these support website:

Video on Xbox is stuttering | Xbox Support





Troubleshooting 4K and HDR | Xbox Support

I hope this information will help you to resolve your issue. We look forward for your response.

Happy gaming,

Microsoft Community Moderator.

I have tried everything you say and it doesn't solve anything, the Hdmi cable is new sent by microsoft.



I know what the problem is caused by the new power mode that was recently added in an update, if you turn off the console completely does not happen and if you use the suspension that can install the games even if the console is off also does not happen, this new power mode for some reason interferes between the console and the TV oled, this is no longer on my side to fix it.

This is already a known problem of xbox that has not been solved for years and I don't know why.

Same here. Tv is Lg Oled 55B7V. No sound at all using Arc to my reciver . This problem is bad. X is Useless now.

https://www.forbes.com/sites/johnarcher/2017/11/19/xbox-one-xs-lg-oled-tv-and-audio-problems-microso...

If you switch your TV connection settings in the Xbox One settings from "Auto-detect" to HDMI or DVI it will display the only resolutions the Xbox One is capable of even if your TV doesn't support some of those resolutions. You can set it to 1080p, but
if your TV doesn't support it the screen will go black. If you set it to 1080p and your screen didn't go black then your TV accepts 1080p, but your TV might scale it to 720p.

Unfortunately, many TVs don't accept either 1080p or 720p, so without 1080i output the Xbox One is forced into standard definition 640x480, which by Microsoft's own admission is not recommended. 640x480 resolution on a system meant to display in HD looks
terrible and it makes the Xbox One look worse than the Xbox 360. Many of the Xbox One's main features do not even work in 640x480 like the big app tile goes to a black screen and when snapping apps the left screen goes black. Not to mention that any on-screen
text is illegible and the system is letterboxed even on a widescreen TV because 640x480 is a 4:3 resolution.

Microsoft could easily fix this by adding 1080i output in an update, but they have been ignoring this, even though it is one of the biggest requests on their new feedback site.