Problem whit the refunding system

hi again Dani

In that case, contact the new Microsoft support through the following link, keep in mind the dates we are on and there may be few staff working so insist a little if necessary or try different times of the day.

https://support.xbox.com/contact-us

This is a public forum where we are just gamers like you and help other gamers with basic issues, we are not Microsoft employees so we can't handle those cases here. we only guide

I really hope your problem is resolved soon.

So i basically meant that i made a refund appeal and they sent me an email that theyr proccesing it and my money shall enter my account soon,but its been 2 weeks since that email and my money still didnt showup my account

Hi Dani, my name is Jhon, and will be a pleasure help you

Reply to the email you received informing you of the refund. In his response, he explained that he has not yet received his refund. This is the only way to appeal and get back in touch with the team that originally handled your refund request.

If you have not received an email informing you of the refund after 24 hours, even after checking your spam/junk folder, I recommend you request a refund again using this alternative link:

https://support.xbox.com/forms/request-a-refund

If your refund is denied this time, you should receive an email informing you of the rejection as this is the only way they communicate this information when a refund is requested through that link. When you receive the email, reply to it as I mentioned before.

Remember that this is a public forum of the Microsoft community where we are players like you who try to help/guide other players to find the solution to the problems they are experiencing, however we do not belong to Microsoft, this means that we do not have access to the accounts or information of other players.

Credits to advisor Gerardo: https://answers.microsoft.com/thread/8bcbfa91-e8d0-4cd1-ae55-570668533c23

If you found this information useful, let me know and if you need more help I will be attentive to continue helping you.

Best regards
Jhon

tried and still have the same problem its really a,problem whit my account i log in whit my GF account no problem and there is also no support

I have same problems to connect my xbox whit mac. Xboxsupport say in chat they refuse the connexion whit any over subsidiary company.