Problem to recover credits

Discus and support Problem to recover credits in XBoX Rewards & Social to solve the problem; I am registered with the xbox rewards program, I arrived at 5000 points in my credits but I have a problem, I have the message "Your account must be... Discussion in 'XBoX Rewards & Social' started by ShashinMika, Sep 12, 2017.

  1. ShashinMika
    ShashinMika Guest

    Problem to recover credits


    I am registered with the xbox rewards program, I arrived at 5000 points in my credits but I have a problem, I have the message "Your account must be updated to make a deposit" but my profil is update (main address, method of payment etc etc), can you help
    me?

    Thanks.

    :)
     
    ShashinMika, Sep 12, 2017
    #1
  2. JTbex
    JTbex Guest
    Mini-Survey: How do you purchase your digital content on Xbox Live?

    Credit card for me, my Trinidadian credit card actually works when purchasing games so I am buying pretty much everything available lol, but I have this credit card with only a very small amount so in case security gets breached there is not a lot of damage to recover from at all.
     
    JTbex, Sep 12, 2017
    #2
  3. fatboysolelady
    fatboysolelady Guest
    Can't purchase from xbox live marketplace + can't manage payment options

    8C320008, Generic Payment Instrument Error. Delete any old credit cards, make sure all acct info matches the credit card info, recover gamertag, add new credit card.
     
    fatboysolelady, Sep 12, 2017
    #3
  4. niwshki
    niwshki Guest

    Problem to recover credits

    niwshki, Sep 22, 2017
    #4
  5. niwshki Win User

    Problem to recover credits

    From https://forums.xbox.com/en-US/thread/f7ec754b-f7dd-4643-94c8-cce6a0ad0dab

    If you're looking to get some assistance on an Xbox Live Rewards program issue, post your inquiry at the Xbox
    Live Rewards Questions Support Forum    . When you make a post, change the "Type" to "Support" and we'll help you there.

    FOLLOW THE INSTRUCTIONS ON HOW TO GET HELP
  6. demenace Win User

    Can't Connect to XBOX Live

    Possibly it is a profile problem. Check your account and make sure there are no expired credit cards and that all your information is correct.

    You could also try deleting the profile off of your xbox and then recover it from Xbox Live.
  7. fatboysolelady Win User

    Can't purchase from xbox live marketplace + can't manage payment options

    8C320008, Generic Payment Instrument Error. Delete any old credit cards, make sure all acct info matches the credit card info, recover gamertag, add new credit card.
  8. XBLRewards8 Win User

    Recovering lost reward credits

    Hello Genetic20,

    As mentioned in your previous post at (https://forums.xbox.com/en-US/thread/4f13dafd-6b78-4311-a3e7-66ce4724dfa0), we will definitely be able to transfer any pending
    Credits from your previous account to your new one. I can confirm that your regions are now matching, and will begin the transfer of your old pending Credits. You should see them appear shortly! Thanks for following up with us.
  9. XBLRewards3 Win User

    Regaining lost credits

    Hi burninggalaxyX. Your Credits are being recovered. They should show in your account in about 48 hours.
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