Problem to receive my points.

Discus and support Problem to receive my points. in XBoX Rewards & Social to solve the problem; I have over 330000 points that I can't get. And I received an email asking me to post a message here. thx for the help.... Discussion in 'XBoX Rewards & Social' started by Neval MJ, Apr 12, 2018.

  1. Neval MJ
    Neval MJ Guest

    Problem to receive my points.


    I have over 330000 points that I can't get.

    And I received an email asking me to post a message here. thx for the help.

    :)
     
    Neval MJ, Apr 12, 2018
    #1
  2. XBLRewards8
    XBLRewards8 Guest
    Haven't receive my points

    Hello FamineOWar88,

    Apologies for the inconvenience. We will adjust your account to properly allocate your purchases to the correct chapters, and you should see Credits pending by the end of next week at the latest.
     
    XBLRewards8, Apr 12, 2018
    #2
  3. RobertOlley
    RobertOlley Guest
    Haven't receive my points

    I bought antman,dr strange,bvs, suicide squad, fantastic beasts and Star Trek beyond all in December all in the period of the mission and haven't received any points yet or credit deposit
     
    RobertOlley, Apr 12, 2018
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Problem to receive my points.

    Hello Neval MJ,

    After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a secure database not under our control, we have escalated the problem and it is currently being worked
    on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.
     
    XBLRewards8, Apr 13, 2018
    #4
  5. XBLRewards8 Win User

    Problem to receive my points.

    Hello Neval MJ,

    After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a secure database not under our control, we have escalated the problem and it is currently being worked
    on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.
  6. AdamKronus Win User

    Activating Punchcards in Microsoft Rewards on Xbox not working.

    I'm having the same problem, and waiting for an update to receive my points.
  7. XBLRewards8 Win User

    Not receiving my points

    Hello ivorplayedallot,

    We responded to your post at (https://forums.xbox.com/en-US/thread/ddeb6645-f73a-41b3-8f09-0766d4f62d96). As mentioned in your earliest post, this deposit is failing
    because a database error is causing your billable account to not be marked for the deposit. We need this "mark" in order to know which billable account you want your deposit into. Since it is missing, our deposit aborts rather than attempt a deposit into a
    unspecified billable account.
  8. ivorplayedallot Win User

    Not receiving my points

    can you even tell me why my credits are not going onto my account
  9. Smwutches Win User

    Not receiving my points

    For support to check into it, it's best to post in the Xbox Rewards Questions forum. Keep in mind that it takes about 96 hours for survey credits to show as pending and there are no offers to receive credits for downloading a free game.
Thema:

Problem to receive my points.

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