problem to pay a subscription of xbox game pass ultimate

Hi I'm an Xbox ambassador, not employed by Xbox or Microsoft.

From my own personal experience I have learned that an ultimate subscription works differently on PC compared to Xbox. I'm not sure if you both are paying for ultimate but on PC only the account paying for the subscription gets to use the subscription. For example if I am paying for a ultimate subscription and have two accounts only the account paying for the subscription will be recognized as being a Game pass Ultimate Subscriber, the second account will just be seen as a regular user without a subscription.

Hope this solved your problem

Thats True, when i upgrade from Xbox Live Gold and Xbox game Pass to Xbox Game Pass ultimate the remaining credit in both subscriptions was converted to Xbox Game Pass Ultimate and i didnt pay the subscription for 2 months since the change was made.

At the third month microsoft start to bill me the subscription of ultimate.

Hi there AmericanHunt.

Check you subscription to make sure that you are subscribed to Xbox game pass ultimate.

You can only access PC games via game pass if you pay for a sperate subscription to PC game pass or you have Xbox game pass Ultimate.

A game pass for you Xbox is exclusive to your Xbox.

here is a link to all the info on past due balances and how to pay them.

https://support.xbox.com/en-US/billing/xbox-subscriptions/pay-past-due-balance-on-xbox-subscription

depending on when it was set to renew, you may be able to pay the balance and then request a refund, or, if the past due subscription is for Live Gold and you wanted to take advantage of the deals on Game Pass,
Ultimate you can simply pay the outstanding balance and then upgrade to Game Pass Ultimate and any time left on your Live Gold will also be converted to Game Pass Ultimate

Hello, regarding your question the game pass ultimate subscription is a subscription that does not include Xbox Live Gold and Game pass for PC only, but also Game pass for console and Ea Play. Therefore, in order for you to have access to all those subscription you will need to pay for the full subscription. Also, the option for your subscriptions to automatically convert is not available because in order for it to convert the customer needs to consent to it.

In your case you can actually pay for the Game pass ultimate and you would not lose any of the time you have on the other subscriptions. Please click on this link for more information on game pass ultimate Upgrade Your Xbox Live Gold Membership to Ultimate | Xbox