problem setting up account

Discus and support problem setting up account in XBoX on Consoles to solve the problem; I have been trying to set up an account just connected to my the internet. the message I got is: Sorry there's a problem with the credentials that... Discussion in 'XBoX on Consoles' started by PlatinumBard6, Jan 25, 2018.

  1. PlatinumBard6
    PlatinumBard6 Guest

    problem setting up account


    I have been trying to set up an account just connected to my the internet. the message I got is: Sorry there's a problem with the credentials that you're using to sign in. Go to http//account.live.com to fix the problem. I just changed my gametag from PlatiumBard6
    to wildrivercat62. help please.

    :)
     
    PlatinumBard6, Jan 25, 2018
    #1
  2. Fullmetalpanic009
    Fullmetalpanic009 Guest
    Setting up accounts for family members

    Welcome to the club. Did the same thing earlier. problem setting up account :) well mostly for my kid.
     
    Fullmetalpanic009, Jan 25, 2018
    #2
  3. KN1GHTMARE
    KN1GHTMARE Guest
    Setting up accounts for family members

    Unfortunately each account needs to be signed in; however you can always let him play on a guest account instead. You can set parental controls on a guest account as well; we actually have a guide for it here: Guest Restrictions
     
    KN1GHTMARE, Jan 25, 2018
    #3
  4. gds1972 Win User

    Set up problem

  5. DEADxxMEATxx Win User

    Setting up an account for my son problem...

    But his email address is already tied to a new profile...it gives me the email is tied to another account error...
  6. MonicaSalazar Win User

    Setting up an account for my son problem...

    Then you would have to use a new email address.. a different one than the one you were going to originally use.

    you can close the other account however it takes 30 days for a Microsoft account to be completely close.

    You could probably try again to add that email address to your sons account on day 31.

    Best info I can I can give you :)
  7. MonicaSalazar Win User

    Setting up an account for my son problem...

    Hey there!

    Sorry to hear you are having this problem. What I recommend is to sign in to your sons offline account on the console and press the guide button and select "Join Xbox Live" there it will ask you to add an email address as your Microsoft account.

    Follow the on screen instructions and you should be able to keep your sons same achievements, the only thing that is going to change is the GamerTag, but other than that you should be able to have a live account on your sons old offline account.

    If you encounter any issues just call phone support at 1-800-4MYXBOX and they should be able to help you out.

    Just tell them you want to make an offline profile into an online profile.

    Hope this helps
  8. AridLizard Win User

    Account set up

    if your email address is a Microsoft email (@hotmail, @live, @outlook) then you wont be able to remove your account from the Xbox account.

    removing Microsoft email accounts from Xbox accounts permanently deletes the email account and you will no longer be able to access it

    all you can do is add an alias email address then promote that to be the main email address.
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