Problem Removing Specific Friends From Xbox Live Profile

JacobPeterson · Sep 26, 2023

I am managing my Xbox Live profile through a browser, account.xbox.com. I am removing a number of profiles from my friends list that I am no longer friends with. For most profiles, I was able to click on the profile in my friends list, then click the "Remove Friend" button in the top colored area.

However, for 2 specific profiles on my friends list that I want to remove, when I click to go to their profile I am not seeing the top colored portion that would normally contain the button. What is an alternate way to remove a friend from my friend list?

I was not able to find an existing answer on this forum. All of them either give this process I have already tried, or reference using an Xbox (which I do not have anymore), or are 5+ years old and reference an interface that no longer exists.

:)

ReeceLad

I recommend using the Xbox app on your PC. You go onto your profile and friends list there and you will be able to remove friends that way.

Mister Beep

Hey there NemoMadrid!

Is there a specific error message when you receive that error code? Let's start by removing your Xbox Live profile from your Xbox One profile and sign back in. To do that follow these steps:

Remove an Xbox Live profile from the Xbox One
Press and hold the power button on the Xbox One console for 10 seconds, once the unit has fully powered down go ahead and turn it back on.
Sign into your Xbox One

Try those steps and be sure to report back with that error message you received with that code! Thanks!

SmartLace1968

Hi there! This is Virginia O.

I understand that you want to unlink an xbox live account with a microsoft account.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

To set your expectations properly, you cannot directly unlink an Xbox Live account (your Xbox profile) from a Microsoft account it is because the Xbox Live account is essentially a part of your Microsoft account and they are intrinsically linked.

Removing the Xbox profile from your console only removes it from that specific device, not from your overall Microsoft account.

Thank you for your cooperation.

NitzanXL

yes,

i tried from a friend house and i can download my profile from there,

any way the problem is the connection to xbox live.

Mister Beep

Not quite sure I understand the specific issue. If you have an active Xbox Live account, that would indicate that the account is also already a Microsoft Account. If you have friends you would like to add, you can search for their Gamertag through the Xbox
360/Xbox One dashboard.

If you have a local Xbox 360 profile that you would like to convert to an Xbox Live account, you can do so by following the steps on our

Offline profile to Xbox Live account page.

Is there a specific error that you are running into that is preventing from adding friends? Post back and let us know so we can further assist!

Problem Removing Specific Friends From Xbox Live Profile