Problem regarding redeemable code

Dragon Ruler13 · Nov 28, 2016

Alright so I entered the 25-digit code for the Fotus armor that came with my Halo 5 Xbox One bundle. The system accepted it, however nothing happened and now, several days later, there are still no signs of it. I've looked around on the forums, and have
tried all suggested methods. I just finished chatting with an online support associate, and they directed me here. If anyone has any solutions, please let me know.

:)

Randress · Nov 28, 2016

Question Regarding Redeemable Codes

Right now I'm using a child account as I'm not yet 18, but I was wondering if I used a redeemable code for DLC that was M-rated, would I be able to do so on my child account or would I have to do so on a parent account that is on this console?

TempJared · Nov 28, 2016

Question Regarding Redeemable Codes

You should have no problem downloading the content. Regardless, if your account declines the code it will remain unusued.

Miss Bijoux · Nov 29, 2016

Hey Dragon -

First, navigate to the Halo 5 tile and hit the menu button and select manage game. Check the 'Ready to Install' list and if anything is there, install it. Next, load up Halo 5, and get past the main menu and splash screens, you should see an option to press
'Y' to open REQ packs. In that menu, you should see some REQ packs you can open including some promotional ones. Your FOTUS armor should be in one of those promotional packs. If I remember correctly, I think it was "Advanced Promotional Pack" - or something
similar.

Give that a go and let me know if that works for you.

Miss Bijoux

Hey Dragon -

First, navigate to the Halo 5 tile and hit the menu button and select manage game. Check the 'Ready to Install' list and if anything is there, install it. Next, load up Halo 5, and get past the main menu and splash screens, you should see an option to press
'Y' to open REQ packs. In that menu, you should see some REQ packs you can open including some promotional ones. Your FOTUS armor should be in one of those promotional packs. If I remember correctly, I think it was "Advanced Promotional Pack" - or something
similar.

Give that a go and let me know if that works for you.

Tha Monsta Hyde

Hi,

I have the same problem.

What error code did you get and where did you try to redeem the code?

Best regards,

Seb

TempJared

You should have no problem downloading the content. Regardless, if your account declines the code it will remain unusued.

Cxx❤

Not at all, Your country or region doesn't matter. As long as your xbox settings location matches the redeem code location at the time you redeem it, you will be totally fine. No problem Mohammed, Always here to help

Kind regards, Carlo

BrianCappelletty

There are no issues at this time related to redeeming point codes. You may want to contact customer support regarding this issue 1-800-469-9269. They will be more efficient in processing your problem.

Problem regarding redeemable code