Problem paiment

Thank you so much

I ll do it but i was very sad so i deleted the acount xbox of my kid

Can you find it i can send toi my credit card number or the xbox one number any thing you need about my situation so tell me or its ok

I loin xbox défunt

Thx si much

Hello, you need to write to online chat technical support, they will need some information from you that is not appropriate to write here to the forum publicly. If the total spend is going to meet everything for a refund, you will get the money back. Only
this return transaction takes one to two weeks.

Please DO NOT send any account or credit card information through the forums. To request a refund click

HERE.

Hi there,

Thanks for keeping us updated with your reply. Sadly, we here on the forums do not have the direct tools to assist with billing. You may request a call back from Xbox Support for further assistance.

When you go to Contact Usto request a callback, follow these steps:

• Step 1 ----Select Xbox One
  
• Step 2 ----Select See other options
  
• Step 3 ----Select topic
  
• Step 4 ----Select "Show contact options"
  
• Step 5 ----Select request a call from support
  

Once they call, explain the issue and they will be able to help you.



I hope this information helps.

Hi there Naimabelmehdi,

Thanks for reaching out. I'm sorry to hear about the issue with purchases on the Microsoft Account. Unfortunately, here in forums we do not have the appropriate tools to help assist with account billing.

I recommend to visit the following links.

• Request a refund for a purchase,
  fill in the fields on the form and we’ll review your request promptly.
• Be sure to sign in to and submit your request from the account you used to make the purchase. You’ll need to provide the order number for each item. Order numbers can be found by signing
  in to your Microsoft account.

After you submit your refund request:

You’ll receive a confirmation email and should get a response from the support team within 72 hours.

• To cancel your refund request:Reply
  to the confirmation email requesting cancellation.
  
• If you don’t hear back from the support team within 72 hours:Reply
  to the confirmation email requesting an update on the status of your request.
  
• To track the status of your refund request:Check
  your Order history.
  

Thank you for letting us know about the issue. We'll be locking the thread. If you ever require any help with any other issues please feel free to come back to the Xbox Forums for further
assistance.

Thank you and have a great day.