Problem games on demand

Discus and support Problem games on demand in XBoX Rewards & Social to solve the problem; Hi, I have pre-ordered 3 games but only 2 have been validated for the reward So I'm not credited with the points that come back to me I am in France... Discussion in 'XBoX Rewards & Social' started by Terchal13, Nov 21, 2017.

  1. Terchal13
    Terchal13 Guest

    Problem games on demand


    Hi,

    I have pre-ordered 3 games but only 2 have been validated for the reward

    So I'm not credited with the points that come back to me

    I am in France

    Problem games on demand [​IMG]

    thank you in advance

    :)
     
    Terchal13, Nov 21, 2017
    #1
  2. Mister Gwyther
    Mister Gwyther Guest
    Games on Demand problem

    Have you fully deleted and redownloaded the game? Please follow the steps listed in our Download sticky (forums.xbox.com/.../33.aspx).
     
    Mister Gwyther, Nov 21, 2017
    #2
  3. Moltar1138
    Moltar1138 Guest
    Games on demand problem

    So, next question is - did you purchase this item on THIS console, or on another one and transfer it over?

    And, if so, were you connected to XBL while at your friend's house, or were you playing offline?
     
    Moltar1138, Nov 21, 2017
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Problem games on demand

    Hello Terchal13,

    After investigating your purchases, we see that your Shadow Of War purchase was not correctly applied to the current Games on Demand offer. Apologies for the inconvenience. We will adjust this purchase to properly go towards the current Games on Demand,
    and not the previous one. You should see this offer complete shortly.
     
    XBLRewards8, Nov 21, 2017
    #4
  5. Mister Gwyther Win User

    Games on Demand Problem

    Can you go to http://speedtest.net on a computer on the same network as the Xbox, take the test, and post the result image here? Thanks!
  6. Fierce Gregory Win User

    Games on Demand Problem

    I am able to play them but it takes about 3-10 downloads for the game to actually work and this is really getting to me.
  7. kieranm9090 Win User

    Games on Demand problem

    Hi Pants Man,

    This may be a problem with the downloaded file off demand.

    Really the only thing you can do is to Delete it from your HDD and download it again.

    To delete go to.

    System,

    Memory,

    HDD hard drive,

    Crysis 2,

    Crysis 2,

    Delete.

    Then go on Demand find Crysis 2 and download it again.

    Hope this helped.

    Kieran :)
  8. silentbob714 Win User

    Games on Demand Problems

    Hi there, did a little research on this for you.. Looks like they had to pull it from the store to work on a fix.. It's been addressed in another forum post. Hope this answers your question! :)

    forums.xbox.com/.../321831.aspx
  9. A1ien ABductEE Win User

    Games on Demand Problem

    But for some reason it is not in my download history.
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Problem games on demand

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